Historic hotel with 3-star-level management. Some charges were applied twice. I reached out but received no response.

My stay at The Pierre New York was a wonderful experience, and what stood out most was how effortlessly the hotel brings the warmth and hospitality of Taj to New York.Damien at check-in was fantastic -warm, welcoming, and genuinely attentive from the moment I arrived. He set the tone for a very comfortable stay and let me do an early check in as a special gesture. A special mention to Maurice and Yvette from the Concierge team. They went above and beyond to make every request possible. Whether it was a small request or something more complicated, they approached everything with patience, professionalism, and a genuine desire to help. Their service made the stay feel incredibly personalized.Paul at the lounge deserves a special mention as well. He was a wonderful storyteller and added so much character and warmth to the lounge experience. Conversations with him were as memorable as the setting itself.I also really enjoyed the evening jazz at the hotel. It added a wonderful New York touch while still retaining the understated elegance of Taj.The housekeeping was another highlight. The room was cleaned meticulously and frequently, and the attention to detail was evident throughout the stay.What I loved most, however, was that despite being in the heart of New York, The Pierre somehow feels like home. That familiar warmth, thoughtful service, and attention to guests are what make Taj hotels special, and it was wonderful to experience that in New York.A big thank you to Damien, Maurice, Yvetter, Paul, the housekeeping team, and everyone else at The Pierre for making my stay so memorable. Taj Hospitality truly travels well and at The Pierre, it feels right at home.

DO NOT STAY HERE!I have stayed at the The Pierre probably 20 times before and have always thought fondly of our experiences here. No longer the case. It is miserable and I am currently battling with incompetent management to resolve the issues of our absolutely horrible stay. It truly saddens me to write this review as I have sincere affection toward many of the staff that we have known for years. The hotel is in financial ruin and is literally falling apart. (https://www.townandcountrymag.com/society/money-and-power/a70235556/the-pierre-manhattan-sale-rumors/).Sadly, the management no longer cares about doing their job well. We arrived yesterday, were offered a paid upgrade to a higher floor with a view. which we accepted (and paid for). Since then, we have been made absolutely miserable by construction noise above us making it impossible to spend any time in our room. Clearly, this situation is something that management was well aware of and chose not to disclose this information. It was a major issue yesterday and they had to move us to a temporary room to take a nap (after calling them 5 times to complain). Then I was awoken this morning by major construction noise that has not ceased.I have called management and they are clearly incompetent. They have offered no solutions and only excuses. Apparently, the GM is in a meeting and cannot be disturbed. I wish I was allowed such excuses.And we are paying upwards of $1200/night. We would be better off at a Best Western!

Such an amazing hotel. This place is classic and elegant. The service is top notch. The location is terrific for anyone looking to stay near Central Park and also enjoy the fabulous shopping Madison Ave and 5th Ave have to offer. Highly recommend.

The Pierre Hotel is a classic New York hotel. I spent 2 nights there with my son I highly recommend. I had a large and super comfortable room even though there were 2 twin beds instead of 2 queens. If you are looking for a super modern hotel, then you should not choose the Pierre, perhaps you should go to the Four Seasons or MO. But if you are looking for a New York experience, in a super nice, classic, elegant hotel with an unbeatable location ( Central Park and 61st) then you should stay at the Pierre.