This hotel is in the heart of Lancaster with boutiques, coffee shops, great dining, and bars within an easy walk in any direction. I had a suite — very spacious and comfortable — modern and tasteful — offering a nice rest and sleep. The Plough restaurant is a great option for dining or drinks, Starbucks is open most of the day, and the lobby is spacious for meeting with friends and colleagues. Really excellent Marriott experience!

I have actually stayed at this Marriott multiple times during the winter when it wasn’t safe to drive home in the snow and then turn around and come back to work the following day. It’s a decent hotel. My Bonvoy status is always acknowledged at check-in, and the rooms and M Lounge are great.My only major issue—and one I have personally experienced, as has a colleague—is that if you happen to forget something at the hotel, you will likely never get it back, even if you call within an hour of checking out. You will be bounced around between Security, Lost and Found, and the front desk, with no one taking ownership of the situation, and ultimately, you may never get your belongings back.To make matters worse, the manager is probably the rudest person I have ever encountered at any Marriott property. I was genuinely appalled by how rude and condescending she was. I included my concerns in my direct review of the hotel via email, but I received the usual response about how “the matter will be addressed,” which unfortunately made me feel that nothing would actually be done.In a customer service role, she seriously needs additional training on how to communicate with and handle guests professionally. The way this situation was handled was completely unacceptable.

Hotel is a great location. M lounge has a great variety of food and is a great space. Room was spacious. Front desk check in staff were friendly and inviting. Status was acknowledged. Hotel is very clean and the staff here is kind.

My wife and I stayed for two nights. First of all, check-in is no easy task. There is no large Marriott sign letting you know where the hotel is located. You’re driving along a city road, (in the dark), and if you blink, you’ll miss the tiny corner entrance, (which we did). Parking is equally poor. Once you check in, you must drive around the block to the parking garage. Don’t ask them to bundle parking with your room charge as their thermal printer is of such poor quality, the parking garage scanner can’t read the barcode. I was blocking traffic while attempting to get the scanner to read the QR code ticket I received at check in, but it wouldn’t read. I ended up taking a ticket at the booth just so others could enter the garage and subsequently paying the hotel and garage. My wife and I brought two cars and therefore had to pay for four nights of parking. The rooms are marginal at best. The TVs are so old, you lose half the movie if it’s a widescreen format. When it comes to the beds, it appears as though the Marriott is unable to find fitted sheets that actually fit the bed. Each night my wife and I would wake up and realize we were sleeping on the mattress pad instead of the sheet because the fitted sheet had come loose and had slipped to about mid bed. Attempts to put it back in place were fruitless as it would come loose again within minutes. Pro tip, there are sheets especially made for pillow-top mattresses. Having no idea how often mattress pads are washed, it made us wonder what our faces were laying against all night. Don’t try to find any outlets or USB charging ports near your bed. There aren’t any. I travel quite a bit and can’t remember the last time I stayed in a hotel that didn’t have a means to charge electronic devices on the nightstand. Overall, not a great experience.

Pros: Chloe! This girl rocks! Give this girl a job in management. Front desk employees - great. Overall the staff here is amazing.Cons: We stayed in the East Tower for reference. We had a corner suite that overlooked Tellus360 … on a Saturday night. Unless you intend to be up until at least 3am forget about it. Being in a glass box on the 7th floor every motorcycle and car playing loud music reverberates in the room for 15-30 seconds and sounds like it is in the room with you. It was obnoxious and accosting. Then at around 1:30 am it sounded like a riot was going on … and when we looked out the window there were at least (this is not an exaggeration) 100 people milling around the street (cops were called and on the street as well). By 2:30 the streets were cleared and noise settled down. This was especially disappointing because of the exorbitant expense of that room, which they call a suite. There were other issues but I found them less offensive… such as not being able to close and open black out curtains properly.I feel like most people get a hotel room for the purpose to sleep, shower and rest. We got very little sleep & rest here.Side note: the restaurant Plough was very enjoyable. The food was fresh and light.