It’s nasty. Ghetto, the place is dirty. Hotel management was rude and of no assistance. There is crack heads and homeless digging through the trash outside, definitely not a place you’d want to bring children or family.

The Hawthorne is to be commended for providing sanctuary to people who have no place to go in these trying times. The entire staff Owner, G.M., Front Desk,Maintenance and Housekeeping do a great job of taking care of their guest. Everyone is friendly makes you feel at home. The rooms are clean and well maintained. To the entire Hawthorn Staff Thanks and Best Wishes John Paul Jackson Rm. 431

I had stayed here at the end of January and the place, while not luxurious, was sufficiently serviceable so when I needed a place to stay overnight in front of an early-morning flight, I decided to stay here again. I probably won't be going back a third time. I'm not one to nitpick and can deal with the most anything aside from bugs, so I am not saying this lightly. I arrived around 6pm and it took almost 10 minutes for someone to get to the desk. Multiple guests came in and out during the time, one suggesting I ring a bell that was there but I had already tried and discovered it was decorative only. I even took the unusual step of calling the hotel directly from my cell phone, hoping a ringing phone would elicit some response but two times I did this to no avail. Finally, someone came out and began processing my check-in, which took extraordinarily longer than normal before a different person came in to follow up. No acknowledgment of the wait was made. Although the hotel still proudly claims it offers a free breakfast and airport shuttle when booked, I was soon informed that neither was now being offered, which messed with my plan to park my car around the corner and take the shuttle to the airport in the morning. I understand COVID, but there should be updates of changes clearly posted, it's been months now so you can't keep prominently listing services that you are positive you aren't offering. Once I got done with about a 30-minute check-in process, I rode the elevator up to the room. Although there are posters everywhere in the building that everyone must wear a mask by state order, a male guest decided it was perfectly ok to not only not wear a mask but to slip into the elevator as the doors were closing with me already inside it- awesome. The room itself was fine, outside of there being no shampoo (two lotions instead) and the Internet not really working (not a big deal for me since this was a quick overnight stay)- until I went to the bathroom later that night and discovered the toilet wouldn't flush. I lifted the lid and saw there was no water and tried pouring some in from the sink to get it going but to no avail. Not wanting to have to go back out and down to the desk, I figured I would just deal with it for a night and went to bed. I woke up early the next morning, got my run in (passing a clerk at the desk who was maskless), and went up to shower right before needing to leave to make my flight. The only problem was that no water came from the shower. My guess at this point was that the water had either been turned off or was not working for the bathroom in this room and I had to hurriedly get re-dressed again and call the front desk to report the issue. Someone came up and entered my room (maskless), looked at it for a few minutes, then said they'd look into getting me a room on another floor so I could have the chance to take a shower. It took about 15 minutes before the person came back, again maskless, and gave me a key for a room near the other end of the floor. So I had to transfer down there to take a shower and barely made my flight after all of the lost time from this fiasco (I'd have missed it were it a normal travel time). The overall environment here isn't great either- it looks like lots of long-term residents. For the price I paid, I'd have dealt with it if things worked, they advertised their services correctly, and there was full adherence to pandemic protocols but given those lapses into addition to the long-term resident environment, I don't think I'll be back and I recommend you don't go either until they improve their services to at least a baseline level of mediocrity.

Stopped in on my way to Grand Canyon. Location is easy to find just off Interstate 25. Outside looks old, but the lobby is nice. The room is spacious and clean. Rooms are quiet and bed is comfortable. No breakfast due to COVID.

The internet barely worked at a snails pace. This is unacceptable when i need to work remotely from the hotel room. I ended up having to drive 10 miles away to a truck stop, pay $2 for their internet, then work from my truck as passersby asked for money and cigarettes. I didn't get much sleep in my quest to find internet just so i could work. The guy at the counter said he had 40MB download speeds! lol The next day i complained and the lady said she already had several complaints so she reset the modem. WOW!