In town for the American Quilt Study Group Seminar, we enjoy staying at Embassy Suites. It is conveniently located near restaurants and shops in the Haymarket area. It’s a lovely space, areas open and areas more intimate. Complimentary breakfast, cooked to order and self-serve. Bacon is terrific! My only food complaint - French toast can be iffy. One day a bit on the cool side. The next day, fork would not cut it, knife would not cut it, I finally picked it up and ate it like a piece of toast. Front desk staff, wait staff, housekeeping - everyone was so nice and gracious ready to help any need.The rooms are clean and spacious. That said, the first night on my mattress, left me thinking it needed to be trashed. I thought I was going to end up on the floor when I sat on the edge by the night stand. I spent hours awake trying to find a comfortable place. I tried the pullout and was not happy with it. I spent the remainder of our time on love seat. Christy at the Front Desk was a life saver giving me linens and listening to my concerns. I would vote her Number One Employee! Her pleasant countenance, desire to assist and make things right is outstanding! Above and beyond. She should be noted as a valued employee. Bar staff are friendly and work hard to keep the drinks moving. The hotel restaurant is convenient for a quick meal or drink with friends. Unfortunately, the hotel was not prepared for our large group and our server, Sam was hustling and bustling as quick as he could. Most people realized he was on his own, and were patient. He certainly tried his best serving a full house on his own. He made sure to check each table numerous times.? Complimentary rides to and from the airport - much appreciated!!

As someone who travels frequently for work, I stay in Hilton properties on a regular basis and have always trusted the brand. Unfortunately, my stay at Embassy Suites Lincoln on June 20 was one of the most unprofessional hotel experiences I’ve ever had.During check-in, an intoxicated woman walked up and inserted herself into the process while I was at the front desk. She stood beside me as I was providing personal information and remained there while I completed my check-in. At one point, she was standing so close that my husband and I had to ask her to move so I could even insert my credit card into the payment terminal.What was most concerning wasn’t the intoxicated guest , it was that the front desk employee did absolutely nothing. No request for her to step back. No attempt to protect my privacy. No effort to maintain order or provide a secure check-in experience. Allowing another guest to stand within arm’s reach while someone is sharing personal information and using a credit card is completely unacceptable.When we raised our concerns, we were told there was nothing the hotel could do because we booked through Expedia. After contacting Expedia, someone identifying themselves as the front desk manager called our room, apologized for the experience, and offered a refund. However, when I followed up later, the hotel denied that this phone call ever took place.The lack of professionalism, failure to protect guest privacy, and conflicting responses afterward are deeply concerning. This experience falls far below the standard I’ve come to expect from Hilton. I hope hotel leadership reviews their front desk procedures, staff training, and security practices so that no other guest has to experience this.This wasn’t simply poor customer service, it was a failure to safeguard a guest’s privacy during check-in. That should concern anyone staying at this property.

Loved the stay, restaurant very good with hard working nice people very good free breakfast

We had an excellent experience at the Lincoln Embassy Suites. Grace helped us check in, she was absolutely amazing! Shout out to her!The location was easily accessible, and there was plenty to do within walking distance. We got ice cream down in the Haymarket, then went down Saturday morning to the Farmer’s Market- easy walk!! Our room was very clean and spacious. The breakfast was very good, the Omelette chef was very cheery! The view overlooking Memorial Stadium was fantastic. I wouldn’t hesitate to recommend this property.

Food was mediocre; mattress in room was worst ever in over 50 years of travel—- so softly sinks towards the middle. Friendly staff, but …. Suggest they use some of the 3x normal price they charged me as there was a concert in town, to buy new mattresses