arrived at 10am with no appointment, waited for 1 hour as there was 20 people in front of me, took less than 5 minutes to get name change approved, easy peasy

This place is horrible. It is a stereotype of an unhelpful, DMV-type government operation. What is the point of having a phone number no one ever answers?They also do not give the option of a...

This is the *most* *incompetent* and *dysfunctional* bureaucratic entity that I have ever dealt with. Across *four* phone-calls, with a total wait/hold-time of 75+ minutes -- i was hung-up...

The new phone number is a joke! They want you to do everything online; that's a problem and can be difficult for disabled or low income. We got there early waited over an hour. Not enough room or...

Some visits are better than others, why/how? THE SERVICE. MY WORD.....you are a federal employee with federal benefits....SMILE. You won't die. Answer a question without a *sigh*....YOU WON'T...