Went into Breeza and purchased several items to support this local business while on vacation. At checkout, I specifically asked whether I could return two snorkel sets if we ended up not needing them. I was told the return policy allowed exchanges within 7 days as long as the items were unused.As shown in the attached photo, both snorkel sets remained completely unopened and in their original packaging because we never used them. When I returned to the store, the manager refused the return, stating they “don’t take back beach items because people use them and return them.” She could clearly see these items had never been opened or touched.What made the experience even more disappointing was the way it was handled. The manager was dismissive and rude, insisting the associate “would never have said that.” Had I been told at the time of purchase that snorkel items were final sale regardless of condition, I never would have spent $85 on items we might not use for a single boat outing.There are many kind, reasonable people in the service industry who understand that customer experience matters — especially for visitors simply trying to enjoy their vacation. Unfortunately, this interaction reflected the opposite.

My family and I bought the bulk of our West Palm Beach souvenirs here last week and were mostly satisfied with our purchases; I got 2 snow globes and a t-shirt that are in good shape, however, my mom and I got matching sweatshirts which she just washed— as directed— and the lettering completely came off so now we are left with two blank, boring sweatshirts. Definitely wish I would have read these reviews before stopping by, experience in the store was fine but this is just completely unacceptable.This is truly a hub for trinkets and trash; lots of options available for souvenirs but not many of high quality. Conveniently located near the Singer Island hotels, but still would advise shopping elsewhere, especially for sweatshirts.

Bought a pair of goggles today January 6th wore them for 15 minutes in the ocean and they snapped brought them back to the store and they would not help in any way no returns/exchanges anything, do not recommend shopping here.

I Bought a 42 inch board for my 11 year old son and the very first time he put it in the water, it snapped in half. Would not exchange or refund. Would highly not recommend this shop

Purchased a snorkel set. 1 hr after purchase the flippers broke and would not stay on any longer. I immediately went back into the store to ask for a refund and they refused, said I can only exchange it for something else. The only other set of flippers they sold they did not have in my size and I was forced to get the exact same crappy flippers! I would have been understanding of their “no refund policy” if it had been 24 hrs, but it was literally 1 HOUR after the purchase. Then while trying to explain to the manager where the flipper broke on the unbroken one that one too broke IN MY HAND right in front of her, and she still refused a refund. I am local and use to shop here often, however I will never spend another dime in this store after this horrible customer service experience