Honestly, I thought ECDSS was annoying and incompetent...until I moved to Niagara County. Count your blessings if you live in Erie County and need any sort of assistance. NCDSS makes ECDSS seem...

I get requests for more documents less than a week before they are due and the letters are inaccurate. My case worker rarely calls me back

I was scheduled for a recertification phone interview with Mr. Diaz at 9:15 this morning. I called at 9:15, 9:20, 9:30, and 9:45 - no answer and still no call back by the end of the business day....

Good luck trying to reach someone to speak with. After listening to 20 prompts finally you think you connect to the right person, only for a recording to come on and say, we are busy call back at...

When one is eligible for services, one must be patient, as the wheels of bureaucracy turn very slowly. Kindness is at a premium here. Bring a pen and reading material, or better yet, earbuds.. Do...