When we arrived, we were informed that parking was valet only and it was $76 a night. It said in the booking that valet was a offering, not that it was required. Being disabled, we had no choice but to park at the hotel and we had to pay for the valet. The room was in poor shape. The AC didnt work, the phone didnt work, and the light in the bathroom didnt stay on longer than 5 seconds. I went down and complained and they did move us to another room, which was in newer shape. Why didnt we get this room to begin with? Also, the breakfast was horrible. Everything tasted like it came from a microwave. For what we paid for the price of the room, plus the valet cost we weren't expecting to pay, we could have stayed at a much nicer hotel.

Horrible hotel. Rooms and not cleaned well and the property is horribly maintained. Staff is nice, but that is about it.

This hotel is old and absolutely does not have the standards of a Hyatt: room made every 3 days without being really notited when booking, breakfast with cardboard plates, cups and plastic cutlery and you wonder if the omelette would not rather be a pancake so rubbery! Neighborhood not reassuring in the evening and you have to wait for taxis before having one. The price is not even cheap. In short, to avoid.

Great location as we arrived by train at Union Station. Easy to get taxis and UBER.STAFF IS OUTSTANDING…friendly and welcoming.The breakfast is not to be missed….many choices !Will definitely stay again.

It was horrible I would not recommend it to anyone. Not even my company to come back . There were over 25 of my companies guest and several of the team members had complaints