Room was dirty! Dried food, a tamale was found between the desk and tv stand. A cockroach crawled out from it when I picked it up with some toilet paper. The carpet had debris on it. One lamp was missing a light bulb. Room smelled terrible! I took the tamale to the front desk attendant who said “I don’t know how that got there”. She said that she could move us to another room but it would be two double beds on the second floor. I didn’t accept that option because of mobility issues and concerns. We ended up staying in the room and had a terrible night sleep!

The room was clean the front desk was not friendly, they do not have coffee in the rooms and you cannot have any until exactly at 6AM. We need to be on the road before that they had things set up but I couldn't even grab a banana before we left. I will not stay here again

I had a reservation booked for May 22-24. I live in Texas 7hrs away. Texas got horrible storms in the 21st with more coming. We were flooding. A natural disaster that could not be helped. I called and spoke with Jessica, I wanted to cancel with no charge due to the flooding and the travel hazard. She told me to call Priceline and they would have to refund me the day charge. I called Priceline and spoke with agent Sarah. She understood anf said, she saw it on the news. She wanted to give me the refund but said that Bestwestern had to approve it. She called with me on the line and spoke with Jessica again. She was so rude to her for wanting her to give me a refund due to natural disaster. Jessica hung up on her and she called her back and Jessica hung up on her again. So with both of us on the line I called Jessica and demanded her manager. She said he was not there and she wasn’t giving me the refund and hung up on us again!!!!!! She continued hanging up on us every time we tried to call back! I have never in my life dealt with the rudeness behavior from that hotel clerk. I sent a message to the Vice President of Best Western due to the natural disaster we are in and then refusing to refund me and her hanging up on us over and over. I am waiting on Larry Cuculic to call me. I asked Jessica to get in the phone and call her manager and tell him she had a problem and to call me. She refused and hung up on me again. Do not book a room at this Hotel if they could care a less who they leave in charge there. She could care a less what was happening in Texas!!!!!! I want my money back and I want comp rooms for having to deal with that rude employee. Sarah from booking can verify that!!!!! She hung up on her also several times! She told me if I called back u would be banned from Bestwestern!!! Really???? She did not have her manager call me and I left him a voice mail to call me and he hasn’t done that either!

Rudely demanded a deposit despite already having my credit card information and then refused to refund the money. Said it already been refunded to cash app; an account I did not use. Then hung up on me

Horrible experience. I booked on their website back in May to stay 1 night in August. I told them I would arrive at 1am due to my flight. I show up, they tell me my card had declined so my room was cancelled months ago. I was not notified. We had to drag our luggage around in the middle of the night and find somewhere to stay. Luckily there were hotels nearby, but they were far worse and more expensive.Few days later, I look up my booking. It said it was cancelled at 11pm of the night I booked, which is when my plane landed... I contacted customer support. The agent confirmed the hotel cancelled that night, claiming I requested it. Obviously I didn't, I was on a plane on my way there. Someone lied.The agent makes me a support ticket. We have a back and forth, I provided a full timeline with evidence. Then they stopped responding to me... I've contacted them thrice since then. I am very frustrated about this. I believe they assumed I wasn't coming and gave my room away that night, then lied to me & customer support about it.