The hotel was recently renovated. Rooms are very nice but parts of renovation it appears the workers did not care about being precise, especially in the hallways and bathroom. Staff very nice and care about patrons. We discovered after dressing for bed our room had no to toilet paper so I had to go to the desk to get some. We arrived at breakfast around 930 and the attendant started putting everything away around 940 without asking if we wanted anything more. We had to ask her to get us some items such as fruit, juice and grits. She seemed in a hurry to get out of there. The desk clerk did compensate for the TP with some points.

My husband and I come drive through this area several times a year and decided to stay in Shreveport and booked a King room at the HIlton Garden Inn. We usually stay at Hampton Inns, but there were no kings available. We came through late; about 11 pm that night. I received an email confirmation, but at check in, the staff experience felt very deceptive. There was no mention at check in that there were no Kings available. She checked us in & gave us a key. Again, we were tired, it was 11 pm, went to the 2nd floor, opened our room only to discover it was a double room.We went back downstairs and spoke to the same staff member. I showed her my confirmation and asked why we were given a double when we booked a king. What she said felt deceptive and made little sense. She said their “system allows a room type to be booked even though it’s not available.” To be clear, we booked directly with Hilton & not a 3rd party website. I asked if there are any Kings available. She said “no”, then did something on the computer, took our room keys, scratched out the room # and then gave it back to us. No apology, no clarification as to what happened; nothing. We thanked her and went back up to the 2nd floor. The room we were provided, was a king suite. Our understanding was that there were no available Kings, so we were given a king suite. By the time we got around to settling in and taking a shower, it was about midnight. There was absolutely no hot water! We went to bed hoping there would be hot water in the morning.We woke at 6, only to discover there was still no hot water! Frustrated, we checked out and told the staff member (a male attendant) that we were not satisfied at all with the water situation and the check in process.He asked why we didn’t come down last night, and we would have been given a new room. We told him about our strange check in experience and that we were told there were no kings available. He looked at us in surprise, and said there “were plenty of Kings available” and that what the female attendant told us about their system allowing us to book a room that may not be available was nonsense. He did comp us $100 for our trouble, but to be honest with the deception, I don’t know that we would stay here again.I think we will stick with Hampton Inn, especially since breakfast is part of the room cost and bottled waters are complimentary. We drank 1 bottle of water that was placed in our room and now have a $3 extra debit charge on our account.

Remarkable service! Although I have higher loyalty status at other hotel brands this experience exceeded those. Making a long story short Paula the supervisor of housekeeping stood out. Her skills in problem solving not only solved my problem, but resolved it with unprecedented speed. Thank you again Paula.

Shabby (not chic) room smelled like cigarette smoke covered up with cologne. Front desk wasn't helpful.Chair was ratty and dirty. Awful experience. No ice machine. Pool closed. Road construction nearby makes it inconvenient. Regret staying there. More like a Motel 6.

It was Amazing but need free breakfast tho and need the indoor pool to be ready , buffet need to be a lil cheaper and the outdoor pool can be a lil deeper as well and the rooms can be more colder and and the snacks can cheaper too but all together it’s was great