The employees at this hotel, especially Patti, the general manager, and Arturo, went above to ensure that our stay was comfortable. The rooms were clean and comfortable, although the hotel is showing its age. Could use a refresh with the decor, but really no complaints the functioning of the hotel itself. I would stay here again in a heartbeat

This hotel is impeccable and the breakfast is very good with excellent fresh options and hot dishes. Very nice amenity. Best part is the staff is incredibly friendly and professional. It is not the newest hotel you can stay in but it is very well cared for and clean and enough updates have been done that it does not feel dated. Highly recommend.

I'm a meeting planner and have stayed in many hotels. This hotel is a gem. The staff take great pride in their jobs and do them very well from the cleanliness, to the delicious food, and to the great customer service at the front desk. You can often feel how happy employees are when you walk into a hotel, and this hotel practically gives you a hug when you walk in. The free breakfast is delicious with freshly made scrambled eggs with sauteed peppers & onions, and their Starbucks barista machine can make lattes. There is also an outdoor pool. The location is perfect as it's right by the interstate. We were only 6 minutes from the Legacy West shopping area and 20 minutes from downtown. Once outside the hotel, you can walk to the strip mall next door where there's a Tom's Supermarket, Starbucks, and other retailers. It's an easy walk.

I am writing to express my disappointment with the lack of professionalism displayed by your front desk staff and management. We were explicitly assured that our room would have two Queen beds—an essential requirement for accommodating four adults—but were instead placed in a room with two double beds. The team would greatly benefit from additional training on accurately communicating room types and delivering a standard, professional customer experience.

I am writing to formally express my disappointment and concern regarding an incident that occurred during our stay at your property while attending a youth soccer tournament in Plano, Texas.On the evening before our departure, we left a backup battery charging near the swimming pool entrance, directly in front of what appeared to be a security camera. This battery is an essential piece of equipment used for our soccer academy's tournament operations and has an estimated value of approximately $800.Several hours later, we discovered that the battery had been stolen. While the financial loss is significant, the greater concern is the impact this incident had on our experience. What should have been a positive and memorable tournament trip ended with our property being stolen and our confidence in the safety and security of the premises severely diminished.Immediately after discovering the theft, we requested assistance and asked that the security camera footage be reviewed. To our surprise and frustration, we were informed that the footage was unavailable because the recordings had been erased. Given that the battery was located directly in front of a security camera, the inability to access or preserve the footage raises serious concerns regarding security procedures and the protection of guests and their belongings.We have reported this incident to the local police department and are cooperating fully with their investigation. Our objective is to identify the individuals responsible for this theft and recover compensation for the stolen property.We respectfully request that your management team conduct a thorough internal review of this matter, including an investigation into why the surveillance footage was not available when it was needed most. We also ask that you provide any assistance possible to support the ongoing police investigation and help resolve this situation fairly.We chose your property expecting a safe and secure environment for our team and families. Unfortunately, this incident and the subsequent lack of available surveillance evidence have left us extremely disappointed.We appreciate your prompt attention to this matter and look forward to your response regarding the steps that will be taken to address this complaint.Sincerely,