Ordered and paid for merchandise from spa store September 30, 2020. After several calls finally got to speak with Steve. Received half of order and still waiting on the second 2 of 2 shipment. I have just been given the run around. Would like to know if anyone else has and this nightmare.

The entire experience was horrible. Do not waste your time here. The waiting room was dirty, the small cramped dirty changing area was topped off with a bag of a wrapped robe and wet slide slippers. I should have listened to my gut and just left. I was then escorted to a poorly lit room with a bad vibe of nothing relaxing about it. The massage was less than mediocre and during the massage a lapse in music for about 4 minutes made the uncomfortable experience feel very awkward and almost creepy. This was hands down the worst spa experience I have ever had......

This was my second visit to SPA on Penn and my second facial with Jessica. It was amazing. She is thorough in communicating what she is using during the facial. She answers any and all questions. Do not let this scare you away if you want quiet time during your visit - she's very quiet if you aren't wanting to engage. Do yourself a favor and book a facial with Jessica immediately.

I booked a massage online and was very excited as I am looking for a new massage therapist since mine moved out of state. I booked my massage online and was happy to get an appointment the next day. I get a voicemail from the spa, after I got off work and after the spa is closed , saying that they needed my credit card information to keep my appointment or they would cancel it and they went on to say that is thier “ policy “ . First of all why allow new clients to book online at all or why not have a place to enter credit card informational at the time of booking ( like they do at my salon and at my doctors office). Since I didn’t call I assumed they were canceling my appointment, as they threatened. Then they called at the time of the appointment asking if I was going to come. Seriously

This might be my #1 massage ever. My girlfriend and I were visiting KC and decided to treat ourselves. It was a pleasant walk from our hotel. What a treat! We waited in the dry sauna until we got overheated and moved to the quiet room to wait to be called. My massage was with Jeff. I told him my goal was relaxation with medium pressure. He delivered... big time! He covered areas some leave out or don't want to address. I highly recommend Jeff for a massage. I will be back if I visit Kansas City again.