Hilton Gold Member here. I was in Philly for a funeral and visit my son. Hotel rooms and facilities are updated and clean. However, first I was never offered my bottle of water and snack at check in. Second, I found a heavy sticker used on the doorlatch of my room preventing the door from being locked! When I entered the room, the room was clean but I found a used towel still hanging from the shower! The next morning, I found the shampoo bottle completely empty ! I asked the front desk 3 times to refill the shampoo for the room -- it never happened. I then asked for one hour late check out, which I usually get as a Gold Member - I was denied my request. If you are a gold member expecting gold member treatment, don't come here.

They do charge for parking and the pool is broken. Suspicious - front desk charges for parking but online everywhere it says free parking.

I booked a suite at the hotel on the second floor 202. The room smells like dog smell and mildew. Under the air conditioning unit was leaking into the carpet. So I told the assistant manager name James so gave me another suite on the third floor 302 but the air conditioning and the heat don’t work or the tv also the lamp was broken. So I complained to the front desk and I told Joe he told James assistant manager about the situation James said to front desk to Joe he not going gave me a another room we not want to play music chairs. I asked Joe to tell James to come out. He won’t come out. He very rude. Plus the front desk over charge me for 2 nights but I stay one night only. I checked out on 8-29-26 on a Saturday. Not Sunday on the 8-30-26. The front desk used two credit cards of mine take money out. Which they should not did that. I have one room only. Early Saturday morning it was the fire alarm went off. Stay outside for 30 minutes.Because someone was smoking in the first floor bathroom. I never go back. I called the corporate office and put a complaint. I want my refund. The front desk man named Joe he steal money when people buy stuff he takes the money. Plus, I have proof of the charges on my card. today I’m gonna talk to the general manager. people have broken showers, the broken doors of the hotel. i’m going to put a dispute on my card. on the weekend, then I’ll have no managers working on the weekend. at night time the man keep the doors locked and we can’t get in. I want somebody to call me. James need to be fired and Joe.The End!!

After reading some of the recent reviews, we were skeptical booking this hotel. We were pleasantly surprised. The staff all were welcoming and friendly, especially Saif and Gerrol. The shuttle did take some time to pick us up from the airport, but I believe we had just missed it while waiting for our luggage. We arrived early on a red eye and since there were rooms available we were allowed to check in early, which gave us an opportunity to rest before starting our day. We had 2 rooms. My mother's room was one of the Accessible rooms located on the 1st floor near the one of the exits. My mother noticed a few crickets in her room and wanted a room change, which was accomplished rather quickly. Our room was clean and comfortable. There is a Wawa in walking distance as well as a public train station with easy access to Center City. Will definitely stay here again when visiting Philly!

Awful stay. For starters, the line for check-in was over an hour when I arrived at 4p.m. I had to leave check-in since I had an event. Started a chat with front desk that never answered me back. I arrived after my event at 11:30 p.m. and was told there were no rooms. I had already checked in online. After about 30 minutes, the young man at the front said sorry we always overbook but I have one more king room available. Guess he couldn't see that's what I requested. After this wait, he tried charging card twice which of course prompted a security alert. He then asked for a different card and charged both. Dealing with that now. I receive my room key which doesn't work. They only had one elevator so I went up and down a few flights with luggage to get a new key. Bathroom was dirty. Fortunately I was there just for the night. Never again!