Terrible first impression. The customer service was incredibly rude and unprofessional. I called with a simple question to schedule an appointment using a Groupon, but instead of helping, I was told I should have checked their website. When I explained that I was calling to schedule, the representative became even more dismissive and ultimately said, We don't need your coupon, take it somewhere else, before hanging up on me. If this is how they treat potential customers, I can't imagine the experience after booking. Definitely not a welcoming business.

Don't get your hair extensions from Rosalie. Monday I went in for hair extensions, color and cut. When I got home and my hair dried and noticed 2 different curls in my head, also 2 different colors. And my hair not blending into the hair extensions. Rosalie ordered the wrong hair extensions for my hair. Colored my hair but not the extensions. So now I have spent $1500 on service to have 2 different hair colors and 2 different hair curls on my head and I am getting married this Sunday. Come Wednesday because they are closed on Tuesday, I wanted her to take out my extensions and to refund me because she ordered the wrong hair but she refused. Over $1,000 on the WRONG EXTENSIONS. Now I have to have my daughter take out my extensions for me. A professional hair stylist would have ordered the right extensions curls and dyed the extensions. She wanted to fix it. Girl I don't give 2nd chances for you to screw up again. I lost my trust in her. So watch out ladies she will order the wrong extensions go else where.