I would like to extend my sincere appreciation to the outstanding leadership team at the beautifully renovated Waco Hilton, especially Mr. Justin, Hotel Administrator, and Mr. Austen, who leads the front desk team.You are both extraordinary leaders who model excellence and set high expectations for exceptional guest service. Your leadership is reflected in the professionalism, kindness, and dedication demonstrated by the wonderful staff you lead. Kayla, Allyssa, Cheyanne, David, Telsone, William, and Alondra consistently do an outstanding job of making guests feel welcomed, valued, and well cared for.I would also like to recognize the morning breakfast staff for their excellent service. Their warm hospitality and attentiveness make each morning a pleasant experience.Thank you all for going above and beyond to provide such memorable guest experiences. Your commitment to excellence does not go unnoticed and is truly appreciated!

Being a Hilton Honors member really does have its privileges. I am so grateful for the hospitality and superior service provided by Cheyenne.

Do not waste your money. Stayed July 2 through July 6 2026. Arrived and had to change rooms 3 times, toilet not flushing right, 2 senior women that had to go to the bathroom a lot. Front desk had no personality and acted like we were a pain to help. On 3rd day took a shower and there was no cold water, just hot and the bathroom was like a sauna. Could not rinse out conditioner in hair, went home that way. July 4th there were 15 people having a birthday party at the Hilton because the grandparents(2 people) were staying there, 13 extra people. Could not even get in the pool with all those people. Dogs were in the courtyard and there are not supposed to be pets there. Went to front desk and did not do anything about it. On 8th floor where we stayed there was a room service tray with food not eaten and empty bottle of beer for 2 days outside room. This is the last stay I will ever have at the Hilton in Waco. I paid $736.22 and it was worth maybe 200.00, Not compensation what so ever, just I'm sorry. I'm sorry does not cut it, action does and there was none. Checked out 2 other hotels and they are beautiful, 5 star hotel in Dallas. Front desk at these hotels could not believe there was not compensation at Hilton. Front desk smiled and were very pleasant at the other hotels, this is were I will stay. Please do not waste your money staying at the Hilton.

Large comfortable room, beautiful pool area, excellent bar and lounge area and top notch make to order complimentary breakfast. Many restaurant choices within walking distance or a short drive. Would not hesitate to stay again.

My husband is a LIFETIME DIAMOND member and asked for a complimentary upgrade upon check in for one night. He was told there were no rooms available. When we looked on the website, they had upgrades available. Austin, who identified himself as the Hilton Manager, told my husband I can’t upgrade you because the upgraded rooms MIGHT be rented out. Austin got very condescending when asked to explain his reasoning. We will never stay at the Waco Hilton downtown ever again. I mean if there employees don’t value lifetime members or Hilton members loyalty to Hilton, why would you stay here. My husband travels for business and stays at Hilton Hotels over 100 nights per year. For the record I’ve never left a bad review on Hilton. We don’t expect complimentary upgrades on every stay, we are always very polite and respectful. I’m going to leave a review on every website i can find, so Hilton members know Austin at Waco Hilton does not value you. It was his attitude that really upset us and the fact that they lied.