Excellent service by all (from reception to shuttle driver). Very good room at a very good price. Quiet, Shuttle to the airport and/or rental car return.

Helpful kind staff. Easy & fast check in and out. Perfectly located near the airport. Fun to watch the Hot Air Balloon’s in the morning, from our room ( drinking yummy coffee!)

I stayed in room 201 at Hyatt Place Albuquerque Airport, and cleanliness was the biggest disappointment. There were broken pieces of potato chips on the floor, smeary mirrors, and shower doors covered in haze. All the drains were slow, and the room smelled strongly of cleaning products despite the visibly dirty surfaces.The carpet had so many stains that I avoided going barefoot throughout my stay. It really needs replacing, along with more attention to basic housekeeping.The hotel also had only one barely working elevator, so I used the stairs throughout my visit. The property feels overdue for a major renovation, but basic cleanliness shouldn’t have to wait for one.Check-in was quick and covered the basics, although I had to call later to ask about breakfast hours. My interaction with staff was otherwise minimal. The room’s cleanliness and condition would make me reluctant to stay here again.

Elevators aren’t working and the breakfast is terrible. The coffee is lighter than the color of tea. In addition, it’s pulling teeth to find anyone at the front desk. I was supposed to stay here 2 weeks in a row and I cancelled my 2nd week’s stay soon after I checked in. It’s an outdated hotel, which doesn’t bother me. It’s the lack of staff, the lack of coffee (no, light and see-through coffee doesn’t count), and lack of elevators that makes it unacceptable.

Only one elevator operating with lots of folks in town for Balloon Fiesta was disappointing. We were on the fifth floor so it wasn’t awful to take the stairs but some days we were pretty beat from exploring. Room was not serviced during our five night stay until the last day around 3:30pm the housekeeper knocked to see if we needed anything. No “do not disturb/service room” sign available in the room so that could be the reason they didn’t service the room. Our family staging on the second floor had their garbage emptied one day. The couch was stained pretty badly in our room, 511, and should be addressed. The website amenities were a bit misleading. If there was a restaurant and bar I didn’t see it. The pool was open seasonally but did not clearly state which dates. Parking is $20/day. Breakfast was very good. They had breakfast bags available with a piece of fruit, yogurt, danish and juice box for Balloon Fiesta visitors leaving before breakfast was available. The beds were very comfortable.