On October 7, 2019 visited the office of Peninsula General Insurance Agency to request a Beneficiary change and update on my Home Earthquake Policy. I met with Stephanie Ramirez, Agent-Homeowner...

The female agent completely missed the mark today and couldn't understand where I was coming from. Empathy is essential for truly understanding one another.

FANTASTIC SERVICE by Stephanie Ramirez who manages both our Mercury Insurance auto and homeowners policies! She has worked for the company over 8 years and her experience is outstanding. She has...

Like everybody says their communication skills are very poor . It take time to talk to somebody or get replies .. Also it sounds like all agents I talked on the robins are old ladies and they...

Sadly, it is incredibly hard to contact them. Emails / phone calls are returned rarely or only with a lot of follow up (i.e. nagging). It feels like pulling teeth to get my agent to answer...