Often an organization succeeds based upon the performance, knowledge, effort, and wisdom of one or two key individuals. Without these key individual participants, the organization would likely and very simply drift into obscurity along with the hundreds of others.Matt Kovarsky overwhelmingly made Novel Tree the place of choice of hundreds of medical and recreational users in the greater Seattle area. We heard recently that Matt Kovarsky is no longer with Novel Tree as of November, 2023. While his defining contribution will and can never be fully undone, Novel Tree will never be even close to the same store that it was with his presence.Matt Kovarsky was THE SINGULAR REASON we chose Novel Tree for so very many years. Now that we hear that he is gone, we find it quite hard not to look for another dispensary. Matt Kovarsky, you will be sorely, sorely missed!Does anyone know where he has gone??

I decided to try The Novel Tree because of this review on Google: The bud tenders are so helpful and knowledgeable. They have deals going on ALL the time and have a reward system.I was looking for budtenders that were better listeners than where I had been shopping. So I tried them out.Well, last night I had a very bad night because I came home with cannabis that was wrong for me. Now I'm stuck with one partly used and one unopened cartridge of hybrid indica when I need straight indica.I emailed the store and they told me that they would make it up to me. They would exchange the unopened cartridge and give me a good discount on one item in the store. I went in for the exchange and to use the discount. They screwed the whole thing up. I ended up being there a whole hour, getting jerked around by budtenders who couldn't even use the cash registers. The item I tried to use the discount on wouldn't even ring up.So I didn't want to but I emailed the marketing manager, Brock, again and told him about my second terrible experience. On the Novel Tree's website they say they provide personalized service. Fail. They also say they provide fully-customizable experiences. Also a fail. And the best quality cannabis products in the world. Idk. I couldn't use the cannabis they sold me.Brock's reply to this second email was disappointingly like, Oh, sorry. And that's it. Suddenly it was like to the Novel Tree I was diseased or something. I wanted something more helpful from him on what I should do on my next trip to their store. So I emailed him a short email. He just ghosted me.I don't know why I got the brush-off from Brock, I sent him a question by email May 15 with a follow-up email on May 19. He did not respond to either. I decided to give him the benefit of the doubt and email him one more time in a new email thread. He still did not respond. WTF?

My friend went to Novel tree to buy some edibles and came back with 3 bags of candy, two of the bags made in 2018 and expiring in about a month. He didn't check the expiration date and they happily let him believe he got good stuff. One of the boxes was fine but we threw the other two boxes away - about 50 dollars wasted. Check the dates on the packages. They will sell you almost-expired stuff if you don’t check. They appear very friendly so its easy to trust them.

Needed to go to a Medical Dispensary for my auto immune pain flare ups and back pain management and this place is my go to. So knowledgeable, clean and helpful. I also buy my dog's canine cbd oil here as well for when she suffers from separation anxiety during kennel stays. Works wonders for her. Cash only.

My daughter uses marijuana for medicinal purposes and invited me to go with her. I was very impressed by the selection, and staff and the security.