We arrived, and the receptionist was vaping. She did not greet me until I walked in. We had just stayed at an amazing Staybridge in Rochester and were very excited to rest our weary selves. But this Staybridge is nothing like the one in Rochester. After the non-greeting by a slightly surly receptionist, a dirty lobby, an inaccessible and difficult entrance arrangement, and realizing that the pictures did not convey reality, we cancelled our reservation and left. I hope they can up their game. The other reviews certainly do not match our experience.

I highly recommend the Staybridge Suites East in Madison. It is clean and comfortable. The staff, especially Brett, made it possible for my disabled family member to have a safe accessible room. The surrounding area has great restaurants. I have stayed here often and I will return!

Just a stop over night on a road trip, so location near the highway was good. Hotel is being remodeled. We had a newly remodeled room and it was nicely furnished and clean. Small but good workout room and large indoor pool. Breakfast was ok, not great. Staff was friendly.

This place is TIRED and in need of a serious renovation (actually, SERIOUS all caps). Things went wrong with our reservation due to issues with our room and we ended up downgraded. The suite was cringy (paint peeling off the ceiling in the bathroom, carpets stained and just overall kind of disgusting). With everything else booked for the dates, we had no choice but stomach it for the two night stay. Breakfast was such a sad, dried out and limited display we even skipped coffee. The ladies behind the desk were the only thing bright about the experience. If nothing else, they tried and we appreciated it.

The hotel is very run down. They’re renovating the third floor right now. That was our first clue this wasn’t going to go very well. The room smelled bad, and had peeling paint, loose tiles in the bathroom and stained and very worn furniture. Bags of garbage in the hallway, that stayed there overnight. Someone propped open one of the side doors. We would close it, only to find it propped open again. That’s a safety concern. The pool was pretty good. The hot tub nice and warm, but had missing pieces on the steps. We all slept okay. Beds were fairly comfortable. The breakfast was not very good. Eggs, sausage, and potatoes were very bland and cold. Communal yogurt, juice machine broken, no knives out, no cups. Avoid this place. There are many better options in the area. We won’t be back.