I recently used Action Limo for transportation while attending my niece's wedding, and I cannot praise them enough. I am currently nursing an injured back, and my driver went above and beyond by graciously carrying my bags all the way to the back building of my Airbnb and right up the stairs to the front door.Their kindness, professionalism, and genuine care made a stressful travel situation completely safe and seamless. Thank you, Action Limo, for such exceptional service!

Five-star, exceptional service! Booking was quick and easy, and their staff clearly know what they are doing as they anticipated our every need. Our chauffeur was prompt, courteous and safe. They clearly know what they are doing as I grew up in Houston, but never knew the shortcuts and tricks of the trade our chauffeur knew. Action Limo went above and beyond, and we appreciate the experience every step of the way. Thank you for making our last game fun and safe!

Wonderful service! Phil and my driver Moody Stephan the BEST. On time and treated me and sister like royalty. Highly Recommend ACTION LIMO

Our encounter with Action Limo was full of unprofessional behavior and a dangerous choice that risked our lives.I booked this company somewhat last minute (4 days in advance) for a bachelorette party after the company I had originally planned on using fell through. Milady took the original reservation and Frankie was our driver. On the day of the event, I realized I'd had no communication with anyone from the company since that night. I called to confirm they were still coming and they said yes. They had my email wrong so they said they'd resend my email confirmation to the right one. No biggie, I had booked over the phone so it could have been misheard. I also requested the driver text me when he was on his way.We were expecting the driver at 1:00, all 7 girls ready and waiting by 12:45. He texted me 12:53 that he would be arriving 25 minutes late. Considering we had a reservation for a wine tour at 2:00 this was already a bad start. At 1:27 I received a text that he was still 5 minutes away. He does not show up until 1:38. At this point, we are definitely missing the wine tour that we've had booked for months. When he finally arrives, he does apologize for being late, but then stays in front of the house for an additional 5 minutes mapping the route to the winery. We finally start going and we tell him the bluetooth audio is not working. He then explains to us how bluetooth audio works. You go to settings and click on bluetooth and then at the bottom it pops up. We reply yes, we know how it's supposed to work but it is not. A few more rounds of telling us how bluetooth works with increasing condescension, each time we responded that we know how to connect, but it is not pairing. Finally, he pulls over (we are DEFINITELY missing our wine tour now), climbs into the back with us and attempts to connect our phones to bluetooth in the same way even after we've repeatedly told him the stereo is not pairing. His excuse: Honestly I haven't worked for this company in over a year, I knew this limo had some issues but I didn't know the stereo was one of them. Well, he doesn't figure it out either so he returns to the front of the limo, leaving us in silence. Finally, after one of the girls YouTubed some tutorials on the sound system, we are able to get the radio on. So at least we have that after the first 20ish minutes of silence. The drive to the winery was full of hard stops and tight turns that knocked us off the seats a few times. The bride noticed that we never went on to the highway, stayed on the access road for the first 30ish minutes of the drive. That did not help the whole 'being super late for the wine tour' thing. When we arrived at the turn off for the winery, he missed the entrance. Instead of finding a safe place to turn around, he pulls into the shoulder of this 4 lane highway (2 lanes going either direction) and proceeds to do a 3 point turn across all 4 lanes of traffic while cars are still coming. At one point we were completely horizontal, covering all traffic lanes and the shoulder (so cars couldn't even go around), cars stopped and lining up behind us. At this moment I looked forward out the window and saw a black truck barreling directly towards us without slowing down at all. The girl next to me even asked Is he about to hit us? Are we about to die? At the last second this truck slammed on the brakes, laying on his horn the entire time. Just as the limo is finishing the turn off into the entrance, there is a crazy loud sound. I am with a few girls in the front of the limo closest to the partition, and we all start asking What was that? Did we get hit? The girls in the back of the limo reply, No, he caused a crash behind us. A car just rear-ended another. We'll never know if anyone was hurt or what the outcome was because Frankie did not stop. Let it be noted that between the black truck laying on his horn and the fact that 7 girls heard this crash with the radio playing, Frankie absolutely heard it as well. He knew that it was a dangerous mistake that could have ended all of the lives in his car -- but not once the entire night did he apologize.After rescheduling with the winery (who was very accommodating) for a later time that day, it was decided between Frankie and management that we would have the limo for ‘an extra hour’ (even though he was almost an hour late to begin with) in order to make the second wine tour. When we finish the wine tour and walk back to the limo, Frankie is in the back of the limo where all of our things are. Maybe he was fixing the stereo, but all we could think about was the personal items we had left in the back that could have easily been stolen from or drugged (some girls brought personal hydroflasks). Not a comfortable or safe feeling. On the way back to the AirBnB, the partition stayed up and the bluetooth was working, so we attempted to make up for the atrocious beginning to our night. Due to the mishap of being late and missing the original wine tour, we were also going to be late for the dinner reservation we had also had for months. As expected, we are all very put out with the experience thus far with action limo, so Frankie called management. Throughout this conversation (which is recorded), Frankie made a series of sexist and patronizing comments including referring to us as “you females” and using a tone that even caused Milady to say “No further conversation Frankie, take them to dinner.” At this point we barely wanted to get back in the limo, but all of the girls are getting antsy because they’ve been waiting to leave for 20 minutes. In an effort to keep the bride happy we took the limo to dinner. The rest of the girls went inside the restaurant leaving 2 of us to have another unproductive conversation with Milady and Frankie. Eventually we told Frankie to leave, we would be Ubering home. I just asked for my money back, as this experience was not anywhere close to the standards I would expect for over $500. I was told by Milady that I would have to speak to the owner, Phil, and that he is unavailable on the weekends. This did not sit well with me, leaving it unresolved. In addition, it was concerning that NO ONE could get in contact with the owner (including the manger herself) on a Saturday night which is presumably the busiest time for a limo company. So nothing could be done that night, but they had my name and number and Phil would call me Monday. Okay.Monday comes around and I hear nothing from Phil. I call just before 10am. Turns out Phil doesn’t come in until 1-2pm. Again, super weird that he seems so uninvolved with his own company but ultimately not my problem. They take my name and number again and say “he’ll call as soon as he gets in.” I finally call back at 5:37pm after hearing nothing once again and get someone named Douglas. He tries several times to ‘get ahold’ of Phil but is unable to. So again he takes my name and number and says “I’ll let him know and he’ll call you back ASAP”. As I’m writing this, it is 9pm and I have yet to receive any communication. This has been a nightmare. I will not be using this company again or recommending it to anyone I know.