This location provided some of the worst customer service I’ve experienced.I was traveling for work and stayed here for two nights. I ended up checking out earlier than originally planned and was provided with my final bill at checkout. Later, I discovered that I had been charged an additional $300 “smoking fee with no communication or an updated bill stating the charge ever provided to me. I do not smoke or vape, and no one smoked or vaped in my room at any point during my stay. When I called to dispute the charge and ask what evidence supported it, I was essentially told there was nothing they would do about it.I was told the charge was based on “new sensors” that had been installed in June. When I asked where the sensor was located or for additional information supporting the charge, they said they could not disclose that information.What makes this even more concerning is that my room looked directly into the parking garage, where I observed numerous people smoking throughout my stay.Charging a guest $300 based on a sensor while refusing to provide meaningful information or evidence supporting the charge is extremely frustrating, especially when the guest is stating unequivocally that no smoking or vaping occurred in the room.I would strongly recommend staying somewhere else.

Quick stay for business, the highlight was the customer service during check in, Iman was able to suggest a few eating spots and even went outside with me to point at the restaurants that partner with the hotel that give discount by showing the Hilton key card. Rooms are spacious and with plenty of light, breakfast is the usual eggs, bacon, potatoes and bread. For me was the fruit availability and Greek yogurt options, my breakfast was complimentary however they cost is 15 bucks for adults and 8 for kids. Bed was comfortable with plenty of pillows, good shower pressure and big tv to plug my HD stick. Internet was now problem, I was able to take work calls from my computer. Parking is additional but was waived as a courtesy for being a first time in this hotel. Walking distance to the mall and few restaurants.

Location was very convenient for what we were doing in the area that weekend. Staff were friendly. That’s where the positive ends. This hotel was recently renovated. But it looks like either a fast or cheap remodel. It still looks and feels like an old building - rust on doors and fire sprinklers, loose wallpaper, sloppy grout etc. The elevator is an ongoing issue. I saw in other reviews that the elevator was down at their visit. I cannot carry much, definitely not up or down stairs. So I called before booking. The agent told me the elevator is great that they just remodeled no issues, he’s not sure why someone would say that. So we arrive and check in and AFTER swiping our card he says oh by the way the elevator goes up but doesn’t go down so you have to take the stairs. Grr. That’s why I called and asked ahead of time. The rooms are not super clean. Not the worst but could definitely be improved. Dust etc in between furniture. What really bothered me is the hard floors seem to just be dusted not actually mopped. I dripped some water in front of the sink so I grabbed a wash cloth to wipe it up and the white wash cloth was now gray with dirt/grime. See photo. All in all it did NOT feel like a Hilton or a 4 star hotel.

Our stay at the DoubleTree by Hilton was very disappointing. When we got into our room, the complimentary bottled water that was provided was **already opened and had clearly been drank from. That is extremely concerning from a cleanliness and hygiene standpoint, and it made us question how thoroughly the room had actually been checked and prepared for our arrival.We also went down to breakfast expecting it to be complimentary, only to find out that it was $15 per person. For that price, we expected a decent breakfast buffet. Unfortunately, the food was no better than an ordinary hotel buffet, and much of it was **old, dry, and unappetizing. It certainly wasn’t worth $15 per person.Between finding a previously opened bottle of water in our room and being disappointed with the quality of the breakfast, this was not the experience we expected from a DoubleTree by Hilton. Unfortunately, based on this stay, I would have a hard time recommending this hotel.

I spent one night at the DoubleTree by Hilton Portland - Tigard in August, 2026. My experience was meh, so to speak. Let me explain.This is a hotel wedged into perhaps the smallest lot I've ever seen for a suburban style hotel. Parking is in part in front of the hotel, part under it, and part up a steep hill. So, right away you're pulling into a tight spot with other cars on both sides. I managed to squeeze out of my vehicle. while holding my door to stop it from slamming into the downhill car.I checked in. I was given a parking pass (they charge for parking here in the Portland suburbs -- terrible policy, in my view). When I got back to my room, I realized I was not offered any chocolate chip cookies. I went back down to get a couple.The room was fine. It suffered from (1) poor lighting (they've adopted, for some of the fixtures, the terrible Marriott practice of dim LED lights), and (2) sink in the bedroom. Of course, that means if the wife gets up early to get ready the whole room is lit up since otherwise she can't use the sink. Since I was alone, this wasn't a problem, but sink in the room is a terrible design. I noticed at check-in that the hotel celebrated a youth soccer tournament, and it was apparent that the place was chock full of parents and young pre-teen and early teen girls there for the tournament. Well, I got up early, and headed to breakfast at 7:15am. Despite being only 15 minutes after the start of breakfast, everything was cleaned out -- there were early matches, and about all of the contestants crowded into the breakfast space. A tiny bit of fruit, a spoonful of eggs, no silverware, and one remaining plate. If the hotel hadn't been advertising their affiliation with the tournament, I could maybe understand how they could be overwhelmed by a breakfast rush. But, in this case, they should have known this would happen, and yet were completely unprepared for it. Very poorly done. After my meager meal, I went back to my room, packed up and as I went to check out (this was at 8:00 am, there were still no plates and almost no food.Between the poor room design, the offensive parking charge, and the lackluster service, I won't be back.