The service I received was absolutely top-tier--10/10, highly recommend! I brought in two purses for cleaning, and had the hardware replaced on one. Both bags came back looking service I received...

I have brought shoes and purses. They very good job of repairing items. They fixed the heels on some of my boots and actually were able to find a piece for a purse that I couldn't find...

I needed to get the elastic replaced on one of my slingback heels that broke. I brought in both shoes for reference, and the clerk actually pointed out that the one on my other heel was wearing...

Yes! It has never left me unsatisfied. Even if there is a problem, they rectify it in a timely manner. This is the only place I'll let work on my Lucchese, period. If you know, you know.

TERRIBLE customer service and communication!! I dropped a pair of leather boots off the last week in February and was told they had to send it to their offsite facility to see how much it would...