I hate posting bad reviews, and I completely understand that it was beyond the store's control that the dress arrived damaged. Unfortunately, it was the way the situation was handled afterward...

Absolutely appalling experience--do not trust this store with your special occasion. I ordered a custom dress from this store in October 2024 for my daughter's wedding in May 2025. I was reassured...

I wish I could give a zero for my review. My mother was so excited to buy her dress for my wedding and was met with horrific customer service after the dress arrived late and ill fitting. They...

All smiles until they get your credit card and then the customer service ends. I noticed my off the rack purchase was damaged and was not able to take home my ready to wear dress and they wold not...

Don't walk, run to another boutique! Arrogance and a heap of poor customer service are what they specialize in at Francesca's ! They will try to get you and get you good with outrageous...