Fair. Place looks and smells worn. Musty smell throughout property, peeling wallpaper etc. My biggest beef was with the room. I am wheelchair bound so I booked a room labeled “accessible’. When booking these rooms with other chains I’ve either gotten a walk-in shower or a bench/seat so I could use the shower because I can’t stand. All I got with this bathroom was grab bars. No seat, no bench, nothing. When I asked about a shower chair I had to interrupt the front desk clerk from sitting on the sofa and talking with a friend. He had no idea of what I was talking about. Our room also had no soap, hand lotion etc. like the basic toiletries you find in a room. Zip. All the soap was in the body wash dispenser which is attached to the shower wall. I see there are king rooms with walk in shower but because I couldn’t see the photos of what that looked like because they wouldn’t come up. We had to go to Wal-Mart to get a cheap folding chair so I can actually use the “accessible “ shower. I would have brought my own except we are flying out and didn’t want the extra luggage. Won’t make that mistake again. Best Western Plus is supposed to be the upper tier of the brand but this one is like staying in a Motel 6. I think we’re done with this brand as every experience we’ve had with them has been disappointing and not worth the money.

My husband and I are traveling with our semi truck and trailer. This hotel has parking accommodations for them. The front desk lady was super sweet and helpful. She went the extra mile for us so we could get in some AC ( ours went out in the truck). Breakfast was great too. Beds were comfortable, room was clean and comfortable for our stay. Breakfast attended was kind and kept things full and ready for all the guests there. Same front desk lady (wish I would of gotten her name) was there in the morning working hard and still just as friendly as the night before.

this hotel is extremely dirty, smelly, and broken items all over.

I was very disappointed with my stay. The elevator was broken and I have a torn meniscus so climbing stairs was very difficult. The room was not clean and I suspect the sheets were not changed before my arrival. There was a packet of keycards on n the tv stand, hair in the shower and a coating of dust on the furniture. There was no hair dryer in the room. The sheets looked like they were previously slept on. The vinyl was peeled off the couch in the room. It was just not a pleasant stay, unfortunately.

I’m here at the hotel Best Western in Pontoon Beach Illinois and I had a wonderful stay at my room. This hotel is one of the best thatI have stayed at. I had a great experience. The room was very very large and very comfortable. They had a pool which was very clear water was very warm. That was really good. They had very nice breakfast. Set up and delicious breakfast. I would definitely stay here again.