If you want to pay for what is just an overpriced Marriott, this is your place! I've been traveling for work consistently for 4 years straight for the music industry, and I've never been hit with a $500 vaping fee in a hotel. ($544 to be exact, there's even taxes included.) I was unaware of even the vaping policy due to checking in as a large group, and my key packet being provided for me upon arrival. I was unaware of a SMALL sign posted at the front desk, because I never had to go to front desk. Even at check in. On top of that, the entirety of my group was notified via our Group Hotel Chat, opposed to addressing with me personally and directly. Which caused an elevated level of embarrassment for me amongst my group (and boss!). So might as well lay everything else out there with our stay...valet takes forever so be sure to give yourself time there. The Wifi was down when we arrived and cell phone service wasn't the greatest, so had to immediately leave the hotel upon check in to conduct my business at a local coffee shop.The customer service and understanding was abysmal. There is always a human element to everything in life. The lack of understanding or empathy for the situation was a disgrace. Not everything is black and white in life.As a Bon Voy member for years I've never experienced this ever and now has put a bad taste in my mouth for any future Marriott owned locations. But, especially this Columbus, Oh location.

Lovely hotel. Wonderful service. Charming location. Great breakfast at adjoining restaurant. Let me also recommend nearby basi Italia for fine but casual dining.We'll be back.

First room the internet didn’t work so I had to personally carry my luggage to a new room 701. Wow so much better!!! No ac it is 80 in my room all I get is “sorry “ you need to learn customer relations and maybe say sorry for screwing everything up can we buy you dinner?? Stay is young and horribly undertrained shame on you Marriott worst property ever

Excellent hotel in downtown Columbus, contemporary design but still accommodating, very friendly staff and comfortable rooms. The restaurant adjacent to the hotel, The Guild House, is excellent

The room itself was very clean, and I have no complaints about the cleanliness. The hotel is also in a very convenient location, with shops and restaurants within easy walking distance. However, the bed was a bit uncomfortable.My biggest complaint is the valet service. We were told it would take about eight minutes to retrieve our car after texting the valet. Unfortunately, every time we requested our vehicle, we waited at least 15 minutes, and on one occasion, we waited nearly 20 minutes.We were in Columbus to attend a funeral service, and the excessive wait for our car caused us to arrive late. That should not happen.If the expected retrieval time is eight minutes, the hotel should have enough valet staff to consistently meet that standard. Waiting 15 to 20 minutes for a vehicle is simply too long and had a negative impact on an otherwise pleasant stay.