Great staff and quiet stay here twice a week

Wonderful staff very clean hotel and the pool was open

My experience at this location has always been top notch. The Front Desk staff are as attentive, kind, and helpful as many 5 star resorts I've been to. The rooms are always clean and fresh-smelling. The hotel is pet friendly and that is a HUGE bonus. The pantry is stocked, the coffee is very good, and the location is great. Overall, I would choose this property over many higher rated hotels around. Trust me, it's worth it.

I've spent at least one night per week in a hotel for years (lots of IHG hotels) and this is WITHOUT question the WORST hotel experience I've ever had. The room was filthy, complete with a giant blood stain on the sofa bed mattress and cover and - a nice little cock roach infestation. I had two nights booked but when I voiced my complaints the hotel manager comped the first night and let me out of my non-refundable rate for night two and we got the heck out of dodge!

This was not what we expect from IHG hotels. We arrived after 9pm and had to wait about 10 minutes for someone to greet us at the front desk. The staff member finally appeared and then apologized for how exhausted she was and sat and rolled around in her chair - too tired to stand. Once in our room, we found a very warm and stale-smelling room with a dead roach on the bathroom floor. The bathtub was old and coming apart from the wall. No glass shower doors as the photos show. The next morning we noticed a large trash bag next to the elevator outside of the trash can. The elevator was crummy- in need of sweeping. No breakfast or coffee or water was provided. On our walk to the car, we noticed the planters had dead plants and weeds and the pool was drained and plaster was falling off the sides. This was the only IHG hotel with availability in the Nashville area- now we know why. (Taylor Swift in town and college graduation)