I have been a member of massage lux in Cape Coral for a number of years now and I've had ups and downs some good massages some not so good massages, tonight I had the best massage I have had in probably 10 years with Eduardo. He is very skilled and has the perfect touch, keeps checking in to make sure the pressure is comfortable. I walked out feeling like I was floating on air. I can't wait to schedule my next appointment with Eduardo.

I feel that this establishment committed a violation of Florida's Deceptive and Unfair Trade Practices Act. They in my opinion caused a Bait and Switch. I went to Massage LUX, in Stock Plaza Naples Florida because I received a gift coupon for one hour massage to this establishment. On October 23, 2025, the day I had the gifted massage I was offered a discounted price per month if I signed their agreement and the first massage under the agreement was $20.00 which I paid in CASH that day. The lady skimmed over the terms but as it turned out she omitted substantial details of the terms of the agreement to my detriment. The lady said she would send the agreement to me and I trusted her to do so. I told her I will come back in November for my $20.00 massage and she said okay. I never received the agreement by email which I had given to her along with my phone number. When I called to schedule the November massage I said to her by phone I will be using my $20.00 prepaid massage. I received no response to my statement. On November 25, 2025 I returned for my $20.00 massage. When I walked in the lady wanted my credit card to charge for the massage. I said I had prepaid $20.00 for the first massage under the monthly agreement. She said no you are late and need to pay now. She said you missed the deadline. I was confused. We went back and forth and then I realized they were verbally quoting a monthly term but they actually put me on a 30 day term and started the term on 10/23 without my knowledge. She said it is in the agreement. I said you never sent it to me and if you had trouble sending it you should have called me which they did not. I then asked for my $20.00 back and they refused to return it. I said you cannot take my money and not provide the agreed upon service, i.e. the massage.

I m being charged $75 dollars no show fee after booking with Luxe Vanderbilt thinking i booked with Luxe Collier. I noticed and called within 25 minutes of noticing my mistake and nevertheless am being charged the $75. seeing the other reviews on yelp this seems to be how Luxe likes to rip off people.

This is my first experience with a massage membership. I have had it now for nearly 2 years. It is WELL WORTH IT! There are several really good Massage Therapist's, as well as Esthetician's. The front management also works well with any situations that may arise, and no problem pausing our membership, as we are snowbirds. The facility is beautiful, and you get the tranquil feeling you expect. There is always a special you can use when company comes in for a visit.Seriously, could not be happier.

I have been having massages for over 20 years from New York to California to the Caribbean. This by far was the best massage I have ever had in my life. Deep tissue for an hour and a half with Alecia. Absolutiely amazing. Warm oil, warm towels, strong hands and very skilled masseuse.. Feel like a new person 2 days post massage which is the true test. I have already scheduled my next one. Just a great experience and worth every dollar. It makes me realize how essential this is to my overall well being.