Terrible customer service from start to finish. Did not honor Any special requests made when booking rooms online and then never issued new rooms until we got to the hotel because the front desk insisted “they have no control” from their end?!? Dirty rooms and had to go to front desk immediately after arriving because supplies were not restocked (no tissues left and only two towels). Gave it one star instead of none because there was only a Single employee working there for an Entire hotel?? No managers to be found for two days….ridiculous. We checked out 2 days early and went to a different hotel because there was 3 Live Palmetto bugs crawling on our bed at 3 am (4th floor, Room 431) and still have Not gotten any kind of refund or apology from anyone! Ruined our entire first experience in South Carolina

Hotel was clean, breakfast was terrible.Checked out of the hotel early and was still charged extra days after my checkout. Tried contacting the hotel for several days and they never answered my calls or returned emails explaining the extra charges.

Very disappointing experience. The room was not properly cleaned, especially the kitchen and bathroom areas, which were very dirty. The sheets even had dog hair on them. After noticing the condition of the room, I went to the front desk and asked to be moved.The woman working the front desk that night was extremely rude and unprofessional. When I asked if the second room had been properly cleaned, her response was, “It meets my standards.” She never apologized or showed any concern about the condition of the first room. I explained that she was not the person paying for or staying in the room and that I expected a clean room.Unfortunately, the second room was also dirty and had noticeable stains. I reported the situation again the following morning, but the employee I spoke with was not particularly friendly or apologetic either.I have stayed at Home2 Suites before and have never had an experience this disappointing. This was by far the worst Home2 Suites I have stayed at. Cleanliness and courteous customer service are basic expectations when paying for a hotel room, and unfortunately, neither was provided during this stay.

Denise R at the front desk would be the primary reason my family would return to this hotel. Her Exceptional customer service and compassion for making sure my 100-year-old grandmother was comfortable, made the best impression during our stay at Home2 Suites off Pelham Road. If she is not a manager, she definitely should be. Her knowledge of the hotel, and amenities available throughout the area was valued and appreciated. She was professional, polite, and did it all with a positive attitude and genuine concern. If I owned a hotel, she would definitely be in a leadership role. Customer service can be tricky these days, not all the front desk employees were as nice as she was; no smile, appeared unhappy to be there. The young man cleaning the lobby also made a great impression. He smiled and was very polite. Room 410 was one of the larges rooms we have stayed in. This too was helpful since my grandmother utilizes a wheelchair. The only drawback relates to the rooms not being cleaned daily. During our 3 day stay, our room was not cleaned or beds made. I asked for clean towels, and the employee provided them with no problem. Overall, I would stay at this location again.

We stayed for one night while attending my sister’s birthday party. Unfortunately, our room had not been properly cleaned, and we found someone else’s underwear in the bathroom. We immediately notified the front desk, and while they said someone would come remove it, there was no apology, no offer to move us to a different room, and no effort to make the situation right.Because we had our puppy with us, finding another hotel wasn’t a practical option, so we had no choice but to stay.That evening, I was told a manager would speak with us the following morning. When we checked out, there was no manager on duty, so I left my phone number and was assured I would receive a call. That call never came. I followed up several times afterward, and despite repeated attempts, no manager ever contacted me. During one call, I was told that points had been added to my account, but I never received any communication or acknowledgment from management.The lack of cleanliness was disappointing, but the complete lack of customer service and follow-up was even more frustrating. Based on this experience, I would not recommend this hotel and will not be staying here again.