I was a bit apprehensive after reading the less than ideal reviews but gave them a shot. I had rented a full size car for a week in Austin. Upon arrival at the counter, I informed my agent,...

Expedia booking for truck to haul my dying father's furniture home and looked online to see if debit cards were accepted and yes with deposit... for every vehicle but trucks! Found this out after...

On 4/4/26 (Easter weekend) the Payless desk was closed when I arrived at the Austin airport for car pickup at 11 am. It had a sign to go to the next desk, which had a sign to go to Avis, & that...

We had a reservation and they didn't bother to have anyone at the counter that day. No text, no email, no nothing. Payless is an embarrassment. They only get a star because I can't put zero.

Rented a car in Austin. While driving on the freeway the tire came off leaving us in a very dangerous area. We contacted them. It took over 45 minutes to even reach someone. They said they were...