This is my local West Elm and I usually go in 2-3x a year when I need to stock up on a lot of things in one stop. Since the pandemic items have returned to a much better stocking level though...

I had a very poor customer service experience and I hope West Elm sees this and does something about it. This experience is consistent with the Emeryville location as well. I called to see about...

I'm a big fan of the products of West Elm - decent quality and design at very good prices. BUT, the service at this location is absolutely terrible!!! The sales people at the store is rude,...

I am so upset with this company. What a lack of respect for peoples valuable time. I made an appointment for an in home design consultant months ago and finally the day is here and no one shows...

Convertible sleeper sofa is a terrible product. We have to struggle to pull out or push in the sleeper part. It is very difficult and takes 2 strong people using their arms and feet. This is after...