Its not terrible, the lines are long on the weekend. If you don't want to wait in line, shop online and pick up in store.

Customer service here is terrible especially the sassy older man that works there. When I had a return because the pants shrunk after I washed them by three whole inches, he told me too bad that...

This is the most poorly run and organized Old Navy I have ever been to. The line is typically ridiculous. I've waited 15-20 minutes to check out (because there is usually only one -- sometimes 2...

Once in a while I drop in to check out the clearance section. I found a sweet deal on what I was looking for. At the checkout, I was not greeted by the cashier. The total amount due was less...