We have been going to this property since 2010 and have always enjoyed it. This trip was a disappointment. The room was not ready on arrival and we found old smelly food in the refrigerator from the prior guest.We paid $400 per day for 3 people for Club access, and it was not what we had experienced in the past. The breakfast was very good, but the evening meal was more like hors d'oeuvres than a full meal. The wine spigets were not replinished and only one person seemed to be on duty.One of the blinds would not close properly and maintenance had to be called to repair it. Once it took 3 calls to housekeeping to have ice delivered to the room.Upon check-out, we were told we could not use two credit cards for payment. After a long wait for the receptionist to check with her supervisor, it was resolved. More is expected for a luxury hotel.

We recently stayed at the Ritz-Carlton, Las Colinas for a family trip, and unfortunately the experience fell well short of the five-star standard this brand is known for.We booked two rooms — one for our teenaged children, one for my husband and me. After checking in around 6:00 PM, we noticed our children's room was uncomfortably warm. We told them it just needed time to cool down, but it never did. They spent the entire night sweating and barely slept, and were understandably exhausted and irritable the next day. The front desk sent an engineer to resolve the problem the next morning, but only after a bad night’s sleep.The following afternoon, while my husband and son were out at a tee time, I needed a duplicate room key from the front desk. What should have been a quick request turned into a 20-minute wait in a line that stretched through the lobby….five families deep, at least ten people waiting, with only one staff member working the desk.Small issues kept piling up, too. I plugged my phone in to charge while showering and took the dog for a walk, only to come back and find the USB port in the room didn't work.None of these problems are individually catastrophic, but for a resort charging premium, luxury-tier rates, the cumulative effect was a stay that felt understaffed and under maintained. Broken outlets, an AC maintenance issue, and long front-desk waits aren't what I expect from the Ritz-Carlton name. We won't be returning.

Spent four exceptional days at Las Colinas. Staff were welcoming and professional. Food cleanliness and facilities all delivered to a high standard .

Ritz-Carlton Las Colinas is the perfect example of a former great flag (Four Seasons) being taken to the next level with immaculate service and luxurious, reimagined accommodations. My best friend and I chose to spend our friendanniversary here, and boy, howdy, are we glad we did. Breakdown below of the stay/accomidations:Room: We had the Club Premiere Tower Suite and WOW! Just Wow. The room was fantastic, with touches of classic modern elegance, giant dual bathrooms, and sweeping views of the pool/grounds from our oversized balcony (it was basically another room in itself!) All the touches you have grown accustomed to at RC are available. Toiletries(shaving/shower cap/etc), robes, diptyque(Consistently refilled every day!), slippers, and as much water as you need(It's hot in August!)Gym (The Nelson): It's a short warm-up walk from the main tower, but it is HUGE. The staff is very friendly and will help you with any questions you may have. An array of weights, cardio machines, and plenty of space to stretch. The one miss was that neither Peloton bike was functioning. As someone who travels frequently, I know this can happen, and unfortunately it was not fixed during my three-day stay. This was brought to the staff's attention after my first day. I understand, though, that limited bandwidth from engineering can cause delays. Beyond that? No complaints! Knife Italian: Dave! What a joy what we had you not one night but two. The entire staff really knows how to make your night feel special. The food, drinks, wine list, and service are beyond top-notch. We didn't realize we had stayed WELL over our welcome at the restaurant catching up (three of us), and we couldn't believe the kindness they showed us while we had a wonderful dinner. Try the Corn & Mushrooms, A5 Wagyu, and Focaccia bread. YUM!Pool: One of the highlights of the property. Very clean, complimentary sunscreen, and the pool snakes throughout the complex. On our first day, we had a Deluxe cabana to relax and have refuge from the Texas sun. Angel, our server, was a dream. He was so attentive and friendly, and he really made our first day at the pool special. The second day, Thomas was equally as sweet and gave us great tips while in Dallas. Try the chips and three dips- amazing!Club(Staff): Out of the 13 Ritz-Carlton Clubs I've done, this had to be one of the best. Before our stay, Santiago answered all my questions and set up our special stay for success. Each day, he was so kind to ask about our day and remembered our beverage preferences at breakfast. Beyond some very special touches he provided throughout our stay, he has a great heart and provided the service that Ritz-Carlton is famously known for. You rarely find someone like him who genuinely cares about the guest experience from pre-arrival, arrival, and post-stay. Big Kudos to him. Also to mention: Addison and Elliott are also fantastic representatives for the brand. So sweet and attentive. Club(Food/Beverage/Overall Space): The breakfast? Wowza! That bacon(as Elliott said one morning) definitely tasted like it was made with love. Every presentation was fantastic. The cleanliness was immaculate. The drink service/wine selection was fantastic. My BFF loves iced coffees, and Santiago would do a masterful job making her one each morning. So much space is provided for club guests to relax and really take in some beautiful sunsets. Comfortable seating throughout; you'll have too many choices!The upcharge is well worth it for the amazing touches the club provides throughout your stay.Room Service: Susan(I believe), who got my nightly chicken tenders delivered, was a dream. Open 24/7, every dish we ordered was as amazing as the quality you would get at restaurants. Items came piping hot, with beautiful presentation, and were quickly swept away once done. Housekeeping: The heartbeat of the property! These people kept our room looking beautiful, with wonderful turndown service, and such friendly smiles. Lumping them into this, I had a shirt that needed to be pressed right away before dinner. Without question, they picked up the two shirts and within an hour, bam, both were done! Returned and made my outfit look so sharp. Overall Staff: Beyond genuine. The bell staff, front desk, and everyone we interacted with were nothing but gracious. And not robotic at all. They have pride in providing a truly amazing experience for every guest.Service Recovery: This is where Ritz-Carlton Las Colinas shines. After some issues on our last day, Ngaa (Manager) listened to my concerns with genuine compassion and understanding. She went above and beyond to make it right without me asking for anything in particular. I've learned in my travels that leveling with someone on a human level instead of escalating shows you want the property to shine and not be a Karen(LOL!) Ngaa is a perfect example, like Santiago, who shows the true spirit of what the Ritz-Carlton is all about. Listen - Not every day is going to be perfect, but it's the way we can turn it around and make it special :-).Grounds/Public Spaces: Perfect. Clean. Timeless. The transformation from Four Seasons to Ritz-Carlton looks seamless. The blend of classic elegance with a southern elegant twist echoes throughout the property.Ritz-Carlton Las Colinas from start to finish is a perfect example of a property on its way to becoming a Forbes Five Diamond resort. Continued excellence in service, F&B, Club, and leisure activities will ensure this will be locked in sooner rather than later. Until next time, you all made our stay so special and memorable.

Just checked in. The wardrobe is missing a rod? The drapes have been replaced by plantation shutters that do zero to block sound or light. Forget a restful evening. All I hear is traffic and some dog barking.