Can't speak to the customer service but the clothes are mid. Weird fabric choices and strange fit. Zara level clothes passed off as luxury. Zara is better imo.

Appalling customer service. I generally purchase online from FS, but being in Manhattan i wanted to come in and try some pieces on. The service was frightfully poor. Inattentive. And when i asked...

This is the worst store ever!!! Customer service was horrific. Ignored and when asking for an item it was like I asked them for a million dollars. The staff bitch about you between themselves,...

They have NOTHING in ur size to order ?!?! Saw like 10 things I liked, and they didnt have 1 thing in my size ???...wrote in to ask, and all I got was some dumb customer service response !!!

First time I ever tried Frankie shop. Items looked good online. Received them and they were all terrible fit and terrible quality so I returned them all immediately. They refused to refund my...