Martin Johnson & Jason Niles at the downtown Springfield branch of Berkshire Bank are simply wonderful folks. Berkshire Bank's mortgage Dept however are dumber than rocks! They can't read a tax...

What could improve?? Not enough time or space. Went today at 2:40 to the drive up to make a simple deposit and get cash back. A man I had never seen before (and that is a weekly occurrence at this...

My parents were customers of Hampden Savings Bank which they belonged to for 20+ years, so when Berkshire Bank bought Hampden Savings it was easier for my parents to stay with the new bank....

If I could give Berkshire Bank a negative rating or a zero, I would. It's too bad you can't. This bank has been a disaster from the getgo. My bank was bought by them and everything from the...

I have been using Berkshire Bank for about 3 years as of this writing. I started when they were Hampden Bank. I have had experiences with both the Westfield location and the location in downtown...