Firstly, the car was in good shape when picked up. However, you need to arrive early. You text them and then they show up. The guy that showed was grumpy and short with us. We didn't know exactly what to do as we've never used over night parking. They shuttled us to the airport. On our return, oh lord. So there's multiple stickers saying text when you land. I texted after we landed and taxied over to the gate. I thought. We had pulled up behind a plane, but all windows are closed, so didn't know ir wasn't where we should be. Few minutes later the plane announced there's a paper work issue on the plane in front. Few minutes later there's a medical emergency on the other plane. So we sat there for an hour. Every update we got we sent to the driver. We FINALLY get off the plane and the driver will not come to the airport. We were told we missed our pickup and must pay $25. I called them to sort it out. They won't answer. Just the same auto text over and over. We payed them at 10 min after the hour, sent screen shot. Should be picked up at 20 after the hour. Nope. We stood there till 50 min after. Even if we'd of ubered back, the car was locked up and couldn't be accessed. Very poor customer service. because car was kept safe.

Avoid 2 Birds Shuttle at all costs! This company is terrible to deal with. They do not answer their phones, and their text responses appear to come from AI or automated bots that never actually address your questions. Instead of helping customers, they focus on adding extra fees at every step. It feels like their customer service is intentionally designed to scam people into paying more. I should have listened to the other reviews — they were right. Do NOT use this company!

We travel a lot and have used this parking place almost exclusively for awhile BUT NEVER AGAIN. Price is the best but the hoops you have to jump through for arrival, drop off, pick up, certain hours, etc. is not worth the hassle and the rudeness. The shuttle driver is constantly in a mood, apparently not wanting to be at work, and he takes his attitude out on passengers. Upon pick up at the airport, I knocked on the back window to let him know we were there and he FREAKED out! I’m an old woman and could never knock hard enough to break a window. He even said to us “I don’t even like you!”. Like he even knows me or that hurts my feelings. I don’t care if it costs double the amount of money, I will NEVER use this airport parking again. BEWARE.

2 Birds Shuttle - Absolutely disgusting customer service. We had 2 vehicles booked for a week. 6 people, 7 checked bags and 5 carry ons. One vehicle had 2 people and all the luggage, and the other car had the other 4 people. Everything was great getting there and to the airport. Coming back, different story! We texted like we were supposed to, went to the spot noted and waited. Shuttle shows up and the EXTREMELY rude man that showed up said that the cards he had (that their employee filled out) had one 1 person in the second car and they would have to charge us $25 for each of the other 3 people. My husband tried to tell him that we are all the same people that came and he said “I know how we do things, and there were only 3 of you when you dropped off the cars”. After some words with me and my husband he finally says “Oh, I didn’t know you were all together, so that’s 3 people in each car, I’ll let it slide this time”. That’s awfully nice of you to not charge us for your employees error! Then he’s loading our luggage into the shuttle and he’s mumbling under his breath about our luggage. My husband says “Pardon?” And he says it again “there’s no way you had this much luggage.” We tell him that this is the same amount of luggage we came with. And again he says “There’s no way, I know how we do things”. I step in and ask why he is calling his customers liars. He says “No I’m not calling anyone a liar”. Actually sir, that’s exactly what you did. There is no where that states how much luggage we are “allowed” to take so how would we have known if we weren’t told. And there was only one other lady waiting and she had no luggage! Plenty of room for all of us and all the luggage! Driving on the highway in a van that felt like it was falling apart, speeding, changing lanes without using his signal…obviously pissed off at us. You could at least be somewhat respectful to your customers. We were respectful to you. You have lost at least six customers today with your crappy attitude, and horrendous driving. And I will write this same review everywhere I can so people can see what kind of employees are working for this company. We travel at least 3-4 times a year and have never been treated so terribly. Driver picked us up at CLE at 4:50 on Saturday Aug 26th.

Don't use 2 Birds Shuttle! I arrived behind another person to a locked gate. The person ahead of me called the number, but we found out they will not answer a phone call, only texts. When someone did show up, we both entered the lot. I could hear the attendant yelling at the driver ahead of me. When he came to my car and I asked him what the procedure was, he yelled at me saying, If you had read the sign on the gate, you'd know! You have to send your confirmation number to the 905! I had no idea what he was talking about! I told him that the email I received merely said to show the email to the attendant when I arrived. He yelled again, I don't care what it says! You should have read the sign and saved yourself a lot of trouble. When I said I was just telling him what the email said, he yelled at me again, If you don't like it, you can cancel and go somewhere else! Believe me, if I thought I'd get my money back, I would have driven to Park n' Fly where they are efficient and treat people with respect. We then waited 25 minutes for them to come around with their van (that reeked of air freshener), even though no one else arrived for a ride during that time. When you return, they pick you up at Departures--pretty sure they aren't supposed to do that! Shady and supremely rude! I will pay more and use Park n' Fly!