My parents chose her (or were assigned to her office) when I was still a kid; they were new immigrants and didn't have the know-how, time, or energy to know that they could've/should've shopped...

Doesn't return calls. I've been a customer for 30 years and no matter how many times I email or call the office nobody ever returns my phone calls. Terrible business. I'm leaving and nobody in...

Lili does not know how to communicate with client, she often replies to client's questions days late, and when accident happens, she knows nothing about how to handle it, the only think she can do...