Our home away from home when visiting DC. Great location- quiet, safe, and close to great food (and close to Georgetown). Upgraded to Gold Floor and the staff took care of everything. Lobby and grounds are welcoming and gorgeous. Big shout out to the crew at the bar- Jawad and Seyoum remember faces every night and are quick to inquire about the day and share a joke or two. We return to the DC Fairmont specifically because of this type of service.Well done and see you in the Spring.

Unfortunately, our stay did not meet the standard we expected from a Fairmont property. We experienced several maintenance issues, including a leaking toilet, a malfunctioning shower with no hot water, an overflowing sink, and inaccurate minibar notifications.While individual maintenance issues can occur, having multiple problems throughout the stay was disappointing. I also contacted the hotel afterward to share our concerns but did not receive a response.I hope the property takes these concerns seriously and improves both room maintenance and guest follow-up.

Pros: Excellent location between Georgetown and Downtown. Very good service in general. Top quality common areas (beautiful lobby, active bar with great options, quality dining). Con: Current temps are 13 degrees below average and the hotel skimps.on expenses by de activating heating for the rooms which is unacceptable for this level of property. I called for a space heater, was offered one and was sent a fan (!). I called again and was informed the hotel has an energy savings plan (euphemism for cost cutting), but an exception would be made and heating would be activated for my room. It was, yet it worked marginally after a while. I was forced to source a space heater from a friend nearby to avoid being cold during my stay. I have stayed here annually for over a decade with no issues until now but unfortunately temps.are lower than average due to a Noreaster.

I was there with an association, did not take good advantage of all the amenities. Clean, spacious rooms. Good service.

I am writing to formally report a serious concern regarding William Anderson and his conduct during our interaction. His behavior was extremely rude, disrespectful, confrontational, and completely unprofessional. His tone, attitude, and manner of speaking were unacceptable and made the entire interaction unnecessarily hostile and uncomfortable.As someone representing your company and dealing directly with guests, he should be expected to maintain a basic level of professionalism, courtesy, and respect. Instead, his conduct fell far below any reasonable standard of customer service and reflected very poorly on your organization.I do not consider this a minor issue. I am requesting that management investigate this incident seriously and take appropriate corrective action. No guest should be treated in this manner, and employees who interact with the public should be held accountable when their behavior is disrespectful or unprofessional.I would also like written confirmation that this complaint has been received, reviewed by management, and appropriately addressed.