Dorian and Betty at Hyatt House truly deserve ALL the recognition! I was having an issue with my work booking, and they turned what could have been a stressful experience into such a positive one. Both were incredibly friendly, patient, and professional, and they made me feel comfortable and at ease from the very beginning.Their kindness and genuine willingness to help made such a difference, and it’s clear that they take pride in providing exceptional customer service. People like Dorian and Betty are what make an experience stand out for all the right reasons.THANK YOU BOTH SO MUCH! ❤️ You absolutely deserve to be recognized and rewarded for the outstanding service you provide. Hyatt House is incredibly lucky to have you both on their team. Give these two a raise because they have truly earned it!

Elaine and Deborah made this place so awesome!

This is an amazing location. It's close to the PATH station so you have easy access to the city. The atmosphere of the hotel is warm and inviting. The front desk staff was helpful without being condescending when people asked questions. I want to highlight Allison. She was very knowledgeable and helpful. We arrived early and asked about checking in early. She offered to take our bags so we could get food. She even told us about the area upstairs where we could sit and wait. We noticed the building was an old bank. She had her coworker open this door so we could see the vault at the bottom of the stairs. I have traveled a lot around the world. I will definitely stay here again.

Stay anywhere else but here. This hotel for the price you’re paying is a disaster. The rooms are dinged, moldy and dirty. Housekeeping came during our trip and none of the dirty spots of our room was clean. There was hair in the shower when we checked in, dirty lampshades and stains all over the floor and bar area. The sofa bed was atrocious and when we opened it, chips fell out of the bed. Other than location and a few friendly staff members, there’s nothing worth staying here for. Plus of the 3 elevators, one broke through the duration of our trip. Service was ok other than the fact that there was no accountability for the experience we went through. For a Hyatt property, this was appalling. Do better

I liked the location (being just one stop away from the WTC is incredibly convenient), the spacious room, and the kitchenette. However, the hotel’s overall condition leaves a lot to be desired. The common areas ( hallways, lobby, elevators, restaurant) are poorly maintained and look quite neglected. The room itself was acceptable, but there were plenty of issues: dust in the corners, sticky laminate floors, walls with holes and visible patches, and so on.Breakfast is a whole different story… The beautiful views from the windows simply don’t make up for the disappointing food and dirty dishes. The menu didn’t change once during our four-night stay and the tables and chairs were visibly worn and outdated.This hotel definitely needs more attentive management, someone who genuinely cares about the property, takes pride in maintaining it and can bring it back up to standard.