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Website: hilton.com
Phone: (325) 695-0044
Open now
- Tue Open 24 Hours
3917 Ridgemont Dr Abilene, TX 79606 ·1211.34 mi
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Amenities
- Wifi
- Parking
- Bar
- Hot tub
- Restaurant
- Swimming pool
- Smoke-free
- Family friendly
- Business center
- Accessible
Reviews
tripadvisorLocation is perfect, I have family down the road. I'm here quite frequently and I enjoy the staff. I'm disappointed to here Mai will no longer be here, but I wish her grand adventures wherever she's headed. They've started having a social hour in the evenings on Tues and Wednesday with free beer and Nachos or Frito pie. I enjoyed that. The rooms are always clean. I will be back!!
MoreThe beds were very uncomfortable and in poor condition. Bedding was old and discolored. Do not recommend.
MoreI was very disappointed with our stay at this property. Based on our experience, the hotel appears to have significant issues with cleanliness, maintenance, and customer service.The room showed numerous signs of wear and neglect. There were stains on the bedding and linens, damaged furniture, chipped paint, scuffed walls, and several fixtures that appeared old or in need of repair. It looked like maintenance had been put off for quite some time. Whoever is responsible for inspecting and approving rooms before guests check in is not doing a thorough job, because many of these issues should have been noticed and addressed.The bathroom was especially concerning. There appeared to be grime and buildup around the bathtub and shower, stained surfaces, deteriorating caulking, and worn fixtures. The sink and vanity also looked dated and poorly maintained, making the bathroom feel unclean.The flooring and carpets were heavily worn, with noticeable stains and discoloration. The sheets felt old, rough, and worn out. They did not feel fresh, and they gave us the impression that they may not have been changed before our arrival. Whether that was actually the case or not, they certainly did not feel clean or comfortable enough to give us confidence in the room's cleanliness.Breakfast on **July 7, 2026**, was another major disappointment. The food that was supposed to be served hot was cold, and we actually had to take our breakfast back to our room and microwave it ourselves. That is not something guests should have to do.While we were there, another guest told us he had been waiting in the breakfast area since 5:30 a.m. and that the general manager, who was responsible for preparing breakfast that morning, did not arrive until around 5:45 a.m. As a result, breakfast service was delayed.Unfortunately, the service only made the experience worse. The general manager was not welcoming or friendly. I never heard her greet any guests with a good morning. Instead, she came across as rude, had a poor attitude, and gave the impression that she did not want to be there. Hospitality starts with customer service, and this experience fell well below expectations.Between the poor condition of the room, the cleanliness and maintenance issues, the breakfast experience, and the unfriendly service, this stay was extremely disappointing. We will not be returning to this location, and I hope management takes these concerns seriously by improving housekeeping, room inspections, maintenance, and customer service so future guests have a much better experience
MoreAt times rooms are only half clean with old sheets and comforters, tables still have fingerprints, grease, and leftover food in the fridge. Management is nowhere to be found, and front desk is mischievous. The restrooms have stained towels, but look and smell clean as far as I know. All of the staff ladies or housekeepers seem nice and beautiful, however, it seems like there are a lot of people hanging out or rooms are overcrowded, and loud. SmI seen a lot of cigarette buds outside as well.
MoreWorst Hilton property stay - ever! Received a Hilton Hhonors upgrade, as a Gold member. Checked into assigned room (#208), found doorframe contorted because of structural damage to floor. Cracked floor tile and heaving, resulting in trip hazard. Returned to clerk, to inquire. Staff indicated knew about the damage, placed in room, anyway. Said hotel due for an innovation. Was not placed in another room. Overnight, found bugs crawling in the bathroom. Provided hotel staff in photos, taken on my phone. Complained to GM, who said would restore all Honors points for stay, to my Hilton Honors account. Returned home, found only 2000 of 40,000 points credited to my account. I will not stay at this property again. Complained to Hilton.
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