Lots of talk on here about the dreaded Paula - and I was ready for her when I walked in. Alas, she was nowhere to be found. Instead, a kind gentleman named Robert helped me and my elderly parent...

Unfortunately, my family and I experienced terrible customer service today, 08/21/2026.

After reading all the posts about the dreaded Paula I was ready for her. Instead I found Ruth, a very kind and knowledgeable lady who really knows her SAS shoes. After having both feet measured...

I agree with the below comment, I called the store and same person Paula was very rude. She hung up on me because she had customers waiting. Well then don't answer the phone!

Go ANYWHERE but this store. Paula is the absolute worst person in any retail environment I have ever encountered. I see comments are not there that WERE there a year ago so am going to post my...