My daughter got married in Charleston, 10/10/26. We live about 3 hour away so we had to rely on reviews and Google on several of the vendors we used. We had to change the venue that was reserved due to rain. We reserved the Mercedes Sprinter Limo on 10/3/26 and on 10/8/26 we paid in full, $374.40. They actually tried to charge more that the agreed fee by about 100.00. On 10/10/26, the wedding day. I called them to see if they could pick her up 30 minutes earlier. The dispatcher set it up, she did not say anything about the prices increasing and I didn’t receive any invoices, emails or text messages. Not a word was said about a price increase. We got a text message from them saying that the driver was on the way & it was about an hour early so I called them back to see what was going on because I didn’t want any extra charges, now the entire route was most likely less that 3 miles everything was downtown Charleston. And, just know this- the keep mentioning that they went over 3 minutes! So, 30 minutes early for pick up and 3 minutes late dropping them off. On 10/12/26, I got a call from them and they stated that we still owed $187.20 due to overages. So I explained that it should have been taken care of when we called the morning of the wedding. But, it wasn’t, he proceeded tell me that it was the company’s fault that it was not explained to me. He asked me if I would authorize him run my card for the $187.20. I told him that he did not have authorization. That was a ridiculous about of money for 33 minutes and only driving approximately 3 miles and we already paid $374.40. If they had told me that upfront, I would not agreed. I feel like it was handled that way on purpose.Well, they ran my card without authorization this morning. Damien is who I have been speaking to, told me that upper management was not in and they could not do anything. I again mentioned that they did not have my authorization to run my card again and that it was explicitly explained to him why.  The driver was nice and my daughter and her husband loved the van. I just don’t appreciate the way the handled this situation. Seems like they just want to increase the price when ever they feel like it.  I may have agreed to a lower amount, but not this. It is absolutely ridiculous, and again. I was not given a price for 30 minutes extra, dispatcher did not mention it and we didn’t receive any calls, emails, text, invoice- nothing. And, they admitted that it was their fault, not ours. I am disputing it with my bank. Of all of the vendors we used, this place was hands down, the worst. The customer service has been terrible.

Cliff was an amazing driver to a friends wedding at Lowndes Grove. He was extremely friendly, kind, and professional. Highly recommend for anyone looking for transportation needs in the Charleston area.

I enjoyed working with Lowcountry Valet & Shuttle. They were easy to work with and lined everything up smoothly for our Large Corporate Group! We will be using them again!

We had a tremendous experience with Lowcountry Valet. Everyone that we worked with to schedule and plan the bus transportation for our event was attentive and responsive, and our driver friendly and professional. We would definitely work with them again.

We are so glad we were able to use Dorothy and Lucy for our guests on our big day. Lowcountry valet did such a wonderful job coordinating the routes and pick-up times with our planner and we could not have been happier with them! We had so many guests compliment the buses and we all loved how cute they were! Thank you so much, Lowcountry valet!