You need to double check before you leave hotel !!!Im really disappointed with room service stuff if you forgot your charger you’ll never get back because they just took it so sad Other stuff clothes returned but CHARGER NEVER Why they not give a back i called back they said there was no charger i know i left there i was gonna grab before leave but forgot so sadly and they didn’t give me back it was a really good one When i called front desk he got upset and hang up soo unprofessional

Front desk check in was great. Staff went out of their way to help in this process. Felt safe with 3 kids. No shenanigans or homeless people hanging out the back door. Room was clean and large enough for our group of 5. Breakfast was great with a variety of hot cooked items. A pancake machine instead of waffles. My grandson would have preferred waffles but oh well. Close to shopping center, but very quiet location. A great place to stay if you have a large group.

My husband and I are Best Western Rewards members and have stayed at the Best Western in Aurora many times. We have always returned because of the hospitality and positive experiences we’ve had in the past.During a recent quick, unplanned trip, we decided to book through JetBlue Vacations since it included both the flight and hotel. Normally, we book our flights and hotel separately. Unfortunately, this stay was a very different experience from what we have come to expect.Upon arrival, we were placed in an ADA room. We questioned this, as we would never want to occupy a room that may be needed by a guest who requires those accommodations. When we asked why we were assigned that room, we were told that when a reservation is made through a third party, guests receive the “cheapest room.” That explanation was surprising and disappointing. Regardless of how the reservation is made, we are still paying guests and expected to receive a room appropriate for our stay without taking away accommodations that another guest may genuinely need.Additionally, while we understand that late checkout is a courtesy, we heard the front desk offer a 12 PM checkout to another guest who was a Rewards member and booked directly with the hotel. When we requested the same courtesy, we were told that because we booked through a third party we would have to pay a $20 fee for the extra hour, even though we are Rewards members. This felt unfair and inconsistent.Finally, when we checked out, we asked for a copy of our bill and were told that because the reservation was made through a third party, the bill would be sent by them via email. Not being able to receive a simple copy of our bill at checkout was frustrating.Overall, the way we were treated because we booked through a third party was disappointing and not in line with the hospitality we have experienced during our many previous stays. As loyal guests and Rewards members, we expected to be treated with the same level of service regardless of how the reservation was made.

We stayed here for a long weekend. It was wonderfully affordable with all the amenities I really like in a hotel. The breakfast was very good, with a lot of options including pancakes, oatmeal, make your own yogurt parfaits and additional hot items. I really enjoyed the pool. The pool and it's surrounding area were clean and had plenty of space. The room was spacious and comfortable. All of the staff were incredibly friendly. We would stay here again.

Exceptional customer service, with care and consideration. Great environment, accommodation, and consideration. Thank you, and God Bless.