Update (May 9, 2025): After filing a formal complaint, Zales corporate reached out and acknowledged the situation was mishandled. The store manager, Kristen, followed up personally the next day. I...

I will try to make a long story short. I bought a beautiful diamond ring guard from Zales in the Spokane Valley Mall. They proceeded to open an unasked for credit card for me. I thought they were...

I went in to pick up a ring I had ordered and had custom work done on. I was told I needed my license to verify it was me (totally understandable.) The woman who identified herself as the...

I've bought two rings from here on separate occasions, and have had nothing but great customer service both times. I love their warranty as well! Free ring sizing and cleaning! They do send the...

These women are SOOOOO NICE!!! they are extremely helpful & kind!!! My wife & I went in to size my wedding ring and I dont think I have ran into such nice people ever in this town!!! The manager...