unacceptable treatment by the night staffUnfortunately, our experience at the Courtyard by Marriott Akron Downtown was seriously affected by the behavior of a night employee.On Monday, August 17, at approximately 11:20 PM, the employee confronted us in an extremely rude, aggressive and intimidating manner because by mistake we entered the hotel without using our room key card to open the entrance door.We completely understand and respect the hotel's security procedures. The problem was not the rule, but the way we were treated. There was absolutely no need to speak to guests in such an aggressive and disrespectful manner.I was traveling with my teen sons, who witnessed the entire situation, and we felt uncomfortable and humiliated. As foreign guests whose first language is not English, we would expect hotel staff to communicate rules with patience, courtesy and professionalism.This behavior was particularly disappointing from a Marriott property. A simple, polite explanation would have resolved the situation immediately.I hope management reviews this incident and uses it as an opportunity to ensure that all guests are treated with respect, “Unacceptable treatment by night staff”

It was part of our package for Hall of Fame Enshrinement Week. Very nice hotel. Room was comfortable and clean. Bistro was ok. Ate there once and that was enough. Staff was very nice. Supervisor of room attendants left us a very nice note about a miscommunication regarding refreshing room.

Good location. Above average rooms. Friendly staff. Free parking in the rear.

I am a Head Coach of a travel softball team, and our families had the pleasure of staying at this property for (4) nights. Make sure you ask for Thomas ( I believe he is the maintenance man/custodian). He is the most kind hearted person you will ever come on contact with.... Truly he made our stay, and Marriott should be honored to have this gentleman on his team. Thomas if you see this message, all my continued blessings to your family my brother!!John

I spent nearly $800 for this 3 day stay because of the amenities. So far this has been an extreme disappointment and I’m highly unsatisfied. First off there was a disgusting brown stain on the base of the toilet. Second, attempted to get breakfast and was told they don’t have majority of the items on their menu. Basically they only have tomatoes as they claim their food hasn’t been delivered. They don’t have coffee they said we are to drink the coffee in our rooms. They have a theater but you have to rent it out! I have never in all my years of traveling experience this level of inconvience from this chain I’m greatly disappointed and will be complaining. Everything you expect a hotel to have they don’t but will tell you to how far you have to drive get it!! I have to spend 2 more days in this scam of a hotel and I’m furious. Shame on courtyard!