Very disappointing spa! My friends and I booked a weekend getaway and spa experience. However, the spa team incorrectly booked us on a wrong date on their computer system. They did not offer a true apology. Additionally, website is wrong with their spa hours. When we arrived the next day for steam room, the spa was not open at 0900 (as stated on website and confirmed by the hotel registration desk). Extremely poor management and customer service!

Best spa experience ever! Front desk were very friendly and polite especially Heavon, Bruk and Tyler. I was greeted with champagne and promptly checked in. Gloria my massage therapist heard everything I requested and delivered a phenomenal massage. I will define be attending their new wine down Wednesday and join their membership. The steam room is outstanding and just the right amount of heat and steam. I feel so relaxed and genuinely grateful to be feeling so much better. Thank you so much, I so appreciate the attention and your time. If you’ve never been you must go, I highly recommend it!

The massage therapist was amazing but the place is a total mess. No tiles on the floor, dirty towels on the floor, wall with damaged wallpaper … it looked like they were under construction, but they got money anyway. Our massage was included in the package, but we were charged another 60 dollars anyway.

This spa is awful! After checking in I was taken down stairs to a “cellar” - it was dark and cold! There was heavy brown paper covering the walls and floor (remodeling?). The steam room was out of order. There is no whirlpool. I was given a locker and my robe was damp!! The message therapist was mediocre at best. DISMAL is the only way to describe this experience.

Doug is a terrific sports massage therapist- excellent technique! Staff were very polite. Veronica was a terrific manicurist and I regret not also booking a facial with her as her fund of knowledge and attention to detail are clearly strengths.