Megabus does not deserve one star. This company has zero regard for timeliness or customer service. I have taken megabus several times due to it being the only affordable bus line out of the...

Bought a ticket for my sister to go back to college in Madison after a visit. No signs posted about where to stand at the shell station. We were there ten minutes early, saw the bus arrive five...

Cancelled my bus within less than 24 hrs of its scheduled departure. Support also refused to refund the trip for the way back that I scheduled via a round trip.

Unprofessional, Irresponsible and Reprehensible. They will leave you stranded without warning. Nice work Megabus You left my young son stranded at a bus stop in Minnesota waiting for a bus to...

Note: I have had overall patchy service from Megabus and it's definitely trending toward really terrible. The worst customer service experience of my life. I waited over an hour and half with...