A quick update to my previous review: the short-term fix that Jim did for me 17 months ago (!!!!) was estimated to last a couple of months, so I bought a new laptop at that time and waited for...

Jim can be hard to get hold of, but he really knows his stuff. He gets to the bottom of complicated problems very quickly, is a good teacher, and has a very sympathetic and reassuring manner. By...

Great He solves the problem and it doesn't cost a fortune Use him whenever I have an issue

Really happy with Jim's service. I called him at 1:00PM today because our work desktop wouldn't start - it was completely dead. Jim talked me through some possible fixes, came out immediately, and...

My Windows laptop would no longer boot after doing a Windows update, leading me to believe there was a software problem. However, the laptop wouldn't respond to any of the usual S/W recovery...