We found out about it on Twitter the night before and decided to join the tour last minute since it was free. It was fairly easy to find the place and there were a lot of parking but it was a bit of a walk to the main building. The tour was well organized. It started off in a room where you would be gathered with other people and you would be given a headset for using in the tour. It was very interesting to see all the steps and how they organized everything in this huge facility. We had a real perspective of everything that going on after we placed an order online. It was really interesting to see and learned logistic stuff like this. After the tour, they gave us a gift which it was a tumblr water bottle. It was sweet.I would recommend you to visit. The tour was about an hour and a half. We had a small group which it was great too. If you have time and be around Baltimore or DC area, it is definitely worth it for a half day trip. Thanks Amazon!

This was the most amazing tour I’ve ever had. You get to see every step of the inventory and pick/pack/ship processes. And each one was a marvel of its own. The most fascinating were the robotic shelves that whisked around the warehouse to be stocked and picked. No pictures allowed though. A couple of tips:- the correct entrance door isn’t clearly marked. When using Waze, put in the address “2010 Broening Hwy Baltimore, MD” rather than “Amazon Fulfillment Center Parking Lot”. It will direct you closer to the doors you want, which is about in the middle of the long building, one set of doors up from the Human Resources entrance. - get there early, parking is very limited- there is no sign stating “tours”, just go in and wait. You’ll be standing with other people taking the tour and employees. They’ll come out near when the tour starts. - there a a lot of signs saying no phones, hair cannot be on your shoulders, etc. these apply to employees not visitors. - bring your ID, they’ll check it against their list of reservations. - you’ll get a bathroom break before the tour begins- wear comfortable shoes, closed toes, no heels. Prepare to be amazed.

The BWI2 Amazon Fulfillment Center has recently opened for tours. We were among the first to visit the facility and it is amazing! Very personable, professional guides lead you through the facility and explain how Amazon goes about fulfilling orders. This facility handles only small items and it is packed with a world of technology. It is fascinating how the whole process works and we left the facility with a new respect for Amazon. There is a moderate amount of walking and climbing stairs and, since the tour is so new, it is recommended that you go to the website before showing up to be sure you can visit. Tours are at 9:00 and 12:30.