We arrived late at night and called the hotel to confirm the time of the shuttle. After waiting 40 minutes, the shuttle never came and we had our young daughter with us. We ended up having to pay for a taxi to take us. The front desk staff was rude and when I emailed the manager to ask if they’d reimburse for the taxi they were curt and extremely condescending.

Parking is NOT FREE. It is now $10 per night.

This is Great location, so quiet for being so close to airport! And walkable to a grand little diner - excellent food (large portions)! I recommend the fish tacos (not so huge! and they were happy to substitute a vegetable for rice) Broccoli done just right, too, not mushy. Milkshake like oldstyle homemade. Back to Microtel: bed and pillows so comfy; everything so clean and well appointed. (We weren't there for breakfast, and didn't use shuttle) Definitely a great choice hotel chain.

Stayed one night to pick up the family from the airport the next day. Room and building was clean. The room setup reminded me of a dorm room, but for what I needed it for, had no complaints. The staff were friendly and helpful. Room was quiet and slept good. Price was good for what was received. Wi-Fi worked great. A couple of suggestions:Breakfast could be a bit more, with waffles being the only hot food. No receptacles to extinguish smoking materials outside on the groundsNo TV channel listingNo sanitizer in the fitness room; room itself and machines were clean.The fitness room is on the 2nd floor, with no signage or directory in room to alert its location, or hotel amenities.Overall minor suggestions, but a good stay at a good location. I completed the survey email with similar reviews, and want to recognize the Manager Bree for responding back noting the praises and suggestions, instead of sending a copy and pasted response. Thank you for that.

Great hotel. Comfy big bed. Easy to find from airport. Basic breakfast