Thought this was an incredible hotel / experience, until check out. The gentleman who checked me in, Nikita, saw I was handicapped and offered to switch my to a handicapped room, which was 100% appreciated! The rooms were very nice and comfortable, the pool and spa were clean, and the breakfast was great!The problem came at check out. We were charged $70 for 2 damaged towels. I was aware of some color on 1 towel but it would absolutely wash out. When I enquired about receiving these 2 towels that I paid $70 for, (which is a ridiculous amount), they said they threw them out. So I paid for something that I don’t get to have??? Seems shady! Upon speaking to the manager 2 days later about these towels and me receiving them, she stated I also stained the bed but wasn’t charged for that??? I think this is disgusting business and will never stay again which is good because I’m apparently (DNR) ‍♀️

Stayed there coming and going to Yellowstone. Friendly staff, immaculate room, wonderful breakfast. If you're looking for a reasonable place to stay in Ft Collins, this is it. Nice and quiet. Pet friendly and loving.

Excellent, Comfortable Hotel with a lot of pleasant amenities such as the pool & spa room, the fitness exercise room, squeeze bottles of great-smelling Raio citrus mint lotion, shampoo, & conditioner, & a good complimentary breakfast; most importantly, the staff is helpful, friendly, & efficient. The housekeepers are warm & good at their job, ditto for the maintenance man, & the front desk clerks are also fantastic. Zac is wonderful & personable; he always made sure I had what I need; very reliable. The same goes for Nikita; he was extremely helpful & fun to talk to. An excellent experience!

I stayed at this hotel in August 2025 and realized a few days after getting home that I had left my AirPods in my room. I contacted the hotel and spoke with the manager, Cheryl. I told her I was sure I had left them behind, and she took the time to look around. She actually found them on the housekeeper’s cleaning cart.I emailed her a UPS label, and she went out of her way to package them up and ship them back to me. That level of honesty and customer service is rare these days, and I truly appreciate it.

My bare minimum for a decent night's stay is a comfortable bed, hot water in the shower and being clean. This failed on two out of three. The mattress seemed like it had better days, was noticeably sagging. I went to take a shower at 10 p.m. and the water was lukewarm to tepid. It seemed relatively clean, and the internet worked.But for the money, it was not a great place to stay. Will not be back.